Customer Advisor - Healthcare Issues & Relationship Management

You are curious and want to know how things truly are. You ask follow-up questions, think along with the customer, and get energy from issues where you don't immediately have the answer. You look beyond the direct question and find it important to arrive at a suitable solution together with the customer.

Additionally, you recognize yourself in the following:

• You have at least an MBO-3 diploma;

• You have at least 2-3 years of experience in customer contact, customer advice, or relationship management. Experience within healthcare is a plus, not a requirement. Experience within, for example, financial services, insurance, B2B customer contact, or another complex customer environment can also align well;

• You are strong in analyzing, making connections, and performing independent research;

• You can make decisions independently, work accurately, and take initiative;

• You are communicatively strong, have an excellent command of the Dutch language, and can explain complex information clearly.

• We offer you a starting salary of € 3,029 to € 3,281 gross per month based on 40 hours per week, depending on your experience and education. As you grow in your experience within the role, your salary will grow with you;

• An independent and varied position in which you can further develop your talents;

• Upon positive company results, you will receive an annual bonus in the form of a monthly salary;

• Pension scheme with a low employee contribution;

• At least 26 vacation days based on 40 hours, additionally you have the possibility to use public holidays flexibly;

• Naturally, travel expenses are reimbursed (€0.23 per km). Should you wish to use public transport, you will receive an NS Business Card (100% reimbursement);

• An extensive package of additional secondary employment benefits, including company fitness and a bicycle plan; these options come with interesting tax advantages;

• A beautiful head office with great coffee and nice colleagues, but also the possibility to work (partially) from home;

• Last but not least: You will be invited to fun drinks, activities, outings, and parties!

Are you someone who looks beyond the question in front of you? Do you get energy from unraveling complex customer issues and finding a solution that truly works? As a Customer Advisor at Infomedics, you are more than just the first point of contact: you are an advisor, problem solver, and substantive partner for our customers.

As a Customer Advisor, you manage your own customer portfolio and support healthcare professionals with issues regarding declarations, invoicing, and contract agreements. In doing so, you build a relationship with your customers, get to know their situation, and act as a substantive partner for them. You dive into files to find out what is going on, make connections, and arrive at a suitable solution or advice based on your analysis. In this process, you look beyond the direct question: what is truly happening and what does the customer need? Where necessary, you coordinate with internal specialists and think along about improving processes for customers and the organization.

You support various healthcare professionals, such as dental practices, physiotherapists, pharmacists, and opticians. Contact takes place via various channels, such as telephone, email, chat, and the customer portal.

You don't need to be an expert in healthcare yet. We will teach you everything about our services, so that you can handle complex issues independently and advise customers well.

• You manage a fixed customer portfolio of healthcare professionals and are their permanent point of contact.

• You handle and analyze complex issues regarding declarations, invoicing, and contract agreements.

• You identify patterns, deviations, and opportunities for improvement and translate these into concrete solutions.

• You support the onboarding of new customers and ensure a good start to the collaboration.

• You work together with internal departments on structural solutions and process improvements.