BMW and MINI Customer Contact Service Advisor

What can you expect when you work with us? This, and more.

• More impact. Thanks to your customer-oriented approach, customers are helped quickly, professionally, and correctly. You ensure that every inquiry is handled smoothly and that customers can move forward with a good feeling, whether it concerns maintenance, a repair, a quote, or advice.

• More job satisfaction. Great colleagues? Check. The confidence to do what you are good at? Check. Being at the forefront of one of Europe's largest automotive dealer companies? Check check check!

• More opportunities. To grow. To keep challenging yourself. And to contribute ideas for innovation.

More for you. We don't say that for nothing.

• You are the first point of contact for customers via telephone and e-mail.

• You schedule appointments and process requests into clear work orders.

• You advise customers on maintenance, repairs, and additional services and prepare quotes.

• You ensure an excellent customer experience by working in a customer-oriented, professional, and solution-oriented manner.

The engine behind our success? You and your colleagues!

At our location in Breda, you will work from the customer contact center and support customers from all our BMW and MINI locations. Whomever you reach out to, you will always meet someone with a passion for cars. We are proud of what we do and think in terms of possibilities. Because we certainly have courage: to try new things, to exceed expectations, and to continue developing ourselves every day.

More than you expect. Because besides a passion for cars, we primarily have a heart for our colleagues. A shiny car is fantastic. But a happy colleague? That is what truly adds luster to our work. Count on:

• A job for 32 - 40 hours, with a good salary above the collective labor agreement (cao).

• 24 vacation days (for full-time) and the option to purchase an additional 64 leave hours every year.

• Plenty of growth and development opportunities, including through training at brand importers or vocational schools that suit your position.

• Great extras: such as discounts on the purchase, maintenance, and insurance of your car with us, €15 discount per month on your gym membership, collective health insurance, and a good pension scheme.

• An employer that thinks along with you. About working hours, schedules, growth opportunities, and more. And of course, you will receive a pleasant onboarding process and good guidance.

• The location is Breda, but you handle customer contact for all BMW and MINI locations!

You...

• You have work experience as a service advisor or in another relevant role where you have learned to work in a customer-oriented manner.

• Understand the basic principles of car maintenance and repair or are willing to learn them.

• Have a commercial eye, through which you identify opportunities for extra income. You then know how to convince the customer.

• Maintain an overview while switching between various tasks and systems.

Enthusiastic? Great! Let us hear from you as soon as possible via the application form below. Want to brainstorm first? Feel free to call our recruiter.