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Customer Service Representative CCC

On-site in Utrecht·Full-time·Added 22 days ago (last checked 11 Nov)

ASN Bank

54 open roles

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Our summary

Salary: €3,513 - €4,684 a month
Work mode: On-site, Utrecht
Contract: Full-time
Languages: Dutch

Skills

This job advert was originally written in Dutch.

Pay & benefits

What you'll get

What do you get from us?

This position falls into scale 7 with a salary range between € 3,512.99 and € 4,683.98 gross per month based on 36 hours per week. In addition, you can count on:

36-hour work week; minimum 28 hours
Holiday allowance and a 13th month, you choose when you receive this
208.8 leave hours based on full-time employment regardless of your age
Good collective pension scheme
Personal development budget of € 750 per year, up to € 3,000
NS-Business Card and a mileage allowance if you cycle to work.

Curious about the rest? Read more about our employment conditions here.

About us

The role

As a customer service representative at ASN Bank in Sittard, you help customers with their mortgage questions and contribute to a bank that banks sustainably and fairly.

What you'll do

You will be working on processing (administrative) changes and fallout in various systems. You are in direct contact with customers daily and answer their questions, using a digital-first approach as a starting point. You think along with the customer, help solve problems, and ensure that processes run correctly.

Your responsibilities are

You process changes and fallout accurately and within the agreed timeframes.
You answer mortgage questions via various channels and provide a clear, substantiated answer.
You guide customers through processes, so they know exactly what the next step is.
You think along about improving processes and systems and develop these together with colleagues.
With every action, you carefully weigh both the customer's interest and the bank's interest.
You conduct survivor interviews regarding payments, savings, insurance, and mortgages, and have status calls with advisors. The survivor calls account for approximately 20% of the activities and the status calls 5%.

This is where you will work

You will work in our customer service domain with about 250 colleagues. We talk to each other, not about each other, and give honest, open feedback. Together, we make the difference for our customers.

This is what you bring:

You feel connected to our organization and take responsibility for collective goals, even when that requires extra effort. You truly think along with the customer, work accurately, and talk with colleagues instead of about them, so that the team becomes stronger.

What you will do

Furthermore, you have:

HBO or MBO+ thinking and working level
Experience with administrative processing in various systems
A WFT Basis diploma, or you obtain this within three months (WFT Mortgages and Assets is a plus)
Affinity with financial products, preferably mortgages
The ability to quickly master systems and processes and suggest improvements

Hiring process

Become our new colleague

Do you want to commit yourself to tomorrow? Then apply today at ASN Bank in Sittard. Upload your motivation and CV, and we will contact you quickly. The application procedure consists of two interviews and an assessment. For more information, you can contact Floortje Otten, corporate recruiter, via floortje.otten@asnbank.nl or 0610986428.

We work in a pleasant manner with a number of preferred suppliers. Therefore, acquisition is not appreciated

About ASN Bank

Industry: Banking

In their own words

About the company & team

ASN Bank is an accessible and progressive bank with an eye for people, society, and the future. We contribute in a sustainable manner to financial solutions for our customers and to social issues in the Netherlands. In doing so, we pay special attention to sustainability, financial well-being, and good housing. As a bank, we combine the convenience of secure mobile banking with the power of personal advice. Thanks to our nationwide network of offices, we are also physically close at the moments that matter.

All open roles at ASN Bank