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Customer Service Representative Naarden

Hybrid in Naarden·Part-time·Added 3 days ago (last checked 10 Nov)

Bergman Clinics

93 open roles

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Our summary

Salary
€2,867 a month
Work mode
Hybrid, Naarden
Contract
Part-time
Languages
Dutch

This job advert was originally written in Dutch.

Pay & benefits

What you'll get

We believe that good care begins with our employees. That is why we take good care of you.

You will be employed by Bergman Clinics. The employment conditions are based on the ZKN (Zelfstandige Klinieken Nederland) collective labor agreement.

  • salary in FWG 35. The starting salary is € 2,867.- gross per month based on 40 hours (€ 16.57 gross per hour).

  • 8.33% holiday allowance and an 8.33% year-end bonus, which you can have paid out monthly.

  • Participation in the pension scheme at ASR with an individual contribution of 8%.

  • Travel allowance of € 0.23 per kilometer (up to 50 kilometers one way).

  • Full reimbursement of public transport.

  • A home office allowance of € 2.40 net per day.

  • 160 vacation hours and 72 PLB hours per year based on full-time employment.

  • The possibility to purchase extra vacation days.

  • Free weekends and official public holidays.

  • 20% discount for yourself and 10% discount for Friends & Family on the products and services of Bey and Memira (up to a maximum of € 500 per year).

  • Unlimited access to online training and courses via GoodHabitz and the Bergman Academy.

  • Extra benefits such as free fruit, fun team activities, a bicycle plan, discounts on sports subscriptions, and attractive collective insurance.

The role

Are you service-oriented, a strong communicator, and do you get energy from helping people? As a Customer Service Representative within the Contact & Service Center of Bergman Clinics in Naarden, you will be the first point of contact for our clients on a daily basis. You will help them with questions, appointments, and practical support, thereby contributing to a pleasant and professional healthcare experience. After a thorough onboarding period, hybrid working is among the possibilities (working entirely from home is not possible).

Good care often begins with a good conversation. As a Customer Service Representative, you ensure that clients are helped quickly, clearly, and kindly. Whether it is scheduling an appointment, a question about a treatment, or support with digital applications, you make the difference in the client journey.

What you'll do

As a Customer Service Representative:

  • You answer questions from clients via telephone, email, and chat regarding appointments, treatments, and administrative matters.

  • You support clients in using My Environment and the Bergman App.

  • Plan, change and confirm your appointments and ensure correct data processing

  • You think along with solutions and ensure that clients feel heard and helped.

  • You actively contribute to the further development of our services and digital service channels.

What do you bring?

You are someone who loves helping people and gets energy from customer contact. Additionally:

  • You have excellent command of the Dutch language, both orally and in writing.

  • You can also communicate well with clients in English.

  • You work independently and take responsibility.

  • You maintain an overview, even during busy moments.

  • You are digitally skilled and quickly master new systems.

  • You are open to new ways of working, technological developments, and you enjoy developing yourself.

Availability

  • You are available from 24 hours per week.

  • Availability on Friday is a requirement.

  • Availability on Monday and Wednesday is a plus.

  • A split shift is negotiable.

  • On average, you are available once every two weeks for an evening shift until 8:00 PM.

This is a custom section

Why work at Bergman Clinics?
Read the story of our customer service representative Brenda here: Interview Brenda | Working at Bergmanclinics

We prefer to recruit our candidates ourselves, therefore no acquisition in response to this vacancy.

Do you see yourself as our new Customer Service Representative and do you want to contribute to the best possible experience for our clients? Then apply directly via the application button.

Do you have questions first? Visit www.werkenbijbergmanclinics.nl and ask your question via the chat.

Do not wait too long to respond. The vacancy will close as soon as we have found the right colleague.

Upon employment, we request a Certificate of Conduct (VOG).

About Bergman Clinics

In their own words

About the company & team

You will join the Contact & Service Center of Bergman Clinics in Naarden. Together with your colleagues, you ensure that clients are helped quickly and expertly. The department plays an important role within the client journey and is continuously developing through the further digitalization of our services.

You will work in a dedicated team where collaboration, sharing knowledge, and helping each other are a matter of course.

Additional information

  • You work for a leading organization in elective medical care.

  • You make a daily impact on the experience of our clients.

  • You work in a professional environment where quality, personal attention, and service are central.

  • You get plenty of room to develop yourself and grow with a department that is constantly in motion.

  • You acquire new knowledge and skills thanks to innovations and digital developments.

  • You work from our modern and fully equipped office in Naarden.

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