Account Manager CarePilot

• HBO (Higher Professional Education) level of work and thinking;

• Relevant experience in consultative B2B sales;

• Experience with new business and independently guiding commercial processes;

• Strong customer orientation and commercial insight;

• Persuasiveness and excellent presentation skills;

• Result-orientation and ownership;

• Experience with CRM systems, pipeline management, and forecasting;

• The ability to work independently and set priorities;

• Analytical ability and sufficient numerical insight;

• Affinity with technology.

Experience within a Managed Service Provider, IT services, or cybersecurity is a major plus. Experience within, for example, B2B SaaS, telecom, or other forms of consultative business services can also align excellently. Knowledge of the dental care market is a nice addition, but certainly not a requirement. More importantly, we find that you are curious about the sector and quickly understand what our services mean for a practice.

• A salary between €4,500 and €5,500 gross per month based on 40 hours, depending on experience and background;

• A bonus scheme;

• A lease car;

• Laptop and phone;

• Pension scheme;

• Training budget and space for professional development;

• Flexible working hours;

• A lot of freedom and independence;

• Hybrid working, with an emphasis on working from home;

• Weekly team meetings at the office in Kwadijk;

• Space for customer visits when commercially necessary;

• Exercising with a personal trainer;

• An engaged and compact team in which you make a visible impact.

Kwadijk | 32-40 hours

As an Account Manager at CarePilot, you will get the chance to help build a fast-growing organization in a market where there is still much to be won. You won't be starting from scratch. Within our existing customer base, there are approximately 1,400 legacy customers who have the potential to switch to CarePilot. Additionally, a constant stream of new commercial opportunities is emerging. So, there is no shortage of leads!

Your challenge lies in actually realizing new business. You will engage in conversations with small and medium-sized dental practices, delve into their challenges, and help them take the step toward professionally managed, secure, and future-proof IT. You will receive a lot of freedom in doing so. You will work largely from home, visit customers when necessary, and be present in Kwadijk weekly for team meetings. Together with our Senior Account Manager, you will form the commercial team of CarePilot and report directly to the Managing Director. Because CarePilot is in full development, you will also be given the space to look beyond just your own sales processes. You will contribute ideas regarding commercial opportunities, customer approach, positioning, and the further development of our services. So, you are not just selling; you are helping build the future of CarePilot.

The focus of this position is on new business. An important part of this is guiding existing legacy customers toward CarePilot. These customers already know our organization but are not yet utilizing the full range of CarePilot's services. Additionally, you will actively work on new leads and commercial opportunities within the dental care market. You will conduct conversations with practice owners and other decision-makers, map out their situation and needs, and translate these into a suitable solution.

The market consists primarily of small and medium-sized practices. Therefore, commercial success lies not only in large individual deals but especially in structurally acquiring new customers. In addition to realizing new business, you will remain involved with existing CarePilot customers. You will identify new needs, maintain relationships, and actively contribute to customer retention.

Your main responsibilities are:

• Converting existing legacy customers to CarePilot;

• Generating and realizing new business within the dental care market;

• Conducting consultative sales conversations with practice owners and other decision-makers;

• Translating customer needs and risks into suitable CarePilot services;

• Preparing, presenting, and following up on proposals and quotes;

• Maintaining and further developing customer relationships and contributing to customer retention;

• Maintaining pipeline, forecasting, and commercial progress.

Because we are a compact team, you will look beyond just your own portfolio. You will work closely with colleagues within CarePilot and actively contribute ideas regarding commercial issues, market developments, and improvements in our approach.

CarePilot is in a phase in which the organization, services, and market position are all developing rapidly. This means you will have a direct influence on how we operate commercially and how we further strengthen our position within dental care.

In this position, you will get the space to:

• Enjoy a lot of independence and responsibility;

• Leverage a large existing commercial potential;

• Utilize sufficient leads and existing customer relationships to build upon;

• Work directly with the Managing Director and Senior Account Manager;

• Have room to think along about commercial strategy and customer approach;

• Have the opportunity to let your own role grow along with the organization.

The development of this position therefore goes hand in hand with the further growth of CarePilot.

We are looking for a medior or senior Account Manager who gets energy from new business and simultaneously understands how important sustainable customer relationships are. You are commercially strong, but you do not sell by simply offering as many products as possible. You ask the right questions, listen attentively, and know how to make a complex service understandable and relevant to the customer.

You recognize yourself in the following:

Dental care is becoming increasingly dependent on digital systems. Consequently, risks are also increasing. An IT outage or cyber incident can have direct consequences for employees, patient data, and the continuity of a practice. CarePilot therefore helps dental practices to structurally organize digital security and continuity. We bring IT, cybersecurity, monitoring, backup, access management, and incident response together in one managed service. Not as separate solutions, but as an integrated approach that moves with the practice and its risks. As an Account Manager, you help customers make the right choices in this regard.