Partner Manager

• A modern working environment with short lines and a warm, informal culture.

• A salary from €5,000 to €6,750 gross per month based on 40 hours per week.

• Annual bonus of one full monthly salary for good results.

• Travel allowance or full public transport allowance.

• Hybrid working plus home office allowance.

• Attractive pension scheme with low employee contribution.

• At least 26 vacation days plus flexibly deployable public holidays.

• Bike lease, Bedrijfsfitness NL, workations, and sabbatical opportunities.

• Doing volunteer work during working hours.

• A catered lunch every day.

You bring out the best in our partners and in the collaboration.

We work together with various external partners, from BPO partners to print streets and bailiffs. We want to continuously improve this collaboration and are therefore looking for a Partner Manager who drives performance, builds sustainable relationships, and challenges partners to achieve the best results.

For this role, we are looking for someone with experience in an operational management function within the BPO world, for example as an Operations Manager, Delivery Manager, or Site Manager. You understand how volume, capacity, productivity, and quality relate to SLAs and a partner's P&L.

You are ready for a next step in which you apply your operational and commercial knowledge from the other side of the table and broaden it to other types of partners. You understand the outsourcing game, take the lead in a dynamic environment, and are firm on substance but soft on the relationship. This is how you connect different parties and work together towards better results.

As a Partner Manager, you are the connecting link between Infomedics and our external partners. You ensure that agreements made are not just on paper, but are also met in daily practice. You look beyond the numbers and investigate how we can structurally improve the collaboration and results.

A portion of our customer service activities takes place in Spain. Therefore, you will travel to Spain approximately four to six times a year for a few days to maintain the collaboration with our partners there, understand the operation, and realize improvements.

Furthermore, you will be involved in, among other things:

• Driving KPIs, SLAs, quality, costs, and operational performance.

• Analyzing results and identifying deviations, trends, and opportunities for improvement.

• Challenging partners on their performance and driving concrete improvement plans.

• Analyzing the operational and financial factors that influence a partner's results.

• Preparing and conducting operational reviews and business reviews.

• Monitoring agreements made, rates, and invoicing.

• Initiating, guiding, and realizing structural improvements.

• Coordinating escalations when performance lags and ensuring that agreements are met.

• Building bridges between internal stakeholders and various contact persons within partner organizations, even when interests diverge.

• Regularly visiting our partner locations in Spain to understand the operation closely and further strengthen the collaboration.

• Contributing to the further professionalization of partner management within Infomedics.

In doing so, you explicitly look beyond the contractual agreements. What is actually happening in the operation? What causes a deviation in the KPIs? Which commercial incentives influence the results? And how can we organize the collaboration so that both Infomedics and our partners achieve better results?

You are not afraid to ask follow-up questions, be critical, or address a partner when results fall short. You take charge, stay on course, and ensure that improvement plans do not remain mere good intentions.

We are looking for someone who knows the BPO world from the inside and understands how operational performance and financial results influence each other. You know how to translate this knowledge into effective collaboration with external partners.

You don't wait for someone else to solve a problem. You identify opportunities and bottlenecks, take initiative, and ensure that improvements are actually realized. You take charge and dare to make decisions, even when the situation calls for it.

You are not satisfied with results that could be better. You actively drive performance, hold partners accountable for agreements made, and keep a sharp eye on the progress of improvement plans. You are persistent and do not let go until concrete results have been achieved.

You look beyond a single KPI figure. You investigate connections and underlying causes and know how to link operational and financial data. You understand how a partner's operation and business model influence each other and translate analyses into concrete improvements.

You stand firm in your shoes, know what you want to achieve, and dare to be critical when necessary. At the same time, you understand that sustainable results arise through good collaboration. You are hard on the substance and soft on the relationship: you state what needs to improve without putting unnecessary pressure on the collaboration.

You feel at home in a dynamic environment in which interests, processes, and circumstances can change. You switch easily between different parties, bring people together, and know how to get everyone moving. You maintain an overview, take the lead, and ensure progress.

This position is a great next step for someone who knows the BPO operation well and wants to apply their knowledge more broadly.

You make the transition from managing one operation to influencing and improving multiple external partners. In doing so, you bring your knowledge of performance, processes, and financial results, and you build experience with other industries and business models.

You will be given the space to further professionalize collaborations, drive improvements, and actually exert influence on the results of Infomedics and its partners. In doing so, you will work together with various stakeholders, including our partners in Spain.

In short: we are not looking for a contract manager, but a firm and connecting Partner Manager who understands how an operation and a business model work. Someone who understands the outsourcing game, dares to challenge partners, and improves performance structurally together with them.

• You start with a telephone introduction/intake with the recruiter.

• This is followed by a first interview with the manager and a direct colleague from the team. Prior to the interview, you will be sent an assessment. We will discuss the results during the interview.

• In the second interview, you will meet another colleague and a director of the department.

If this interview goes positively, you will also have the opportunity to take a look at the department during this visit.

Important to know: a Certificate of Good Conduct (VOG) is required for this position.

Are you enthusiastic? Then apply immediately with your CV and motivation. Do you want to know more first? Visit www.infomedics.nl or call Merel Out at +31 6 81546867.