Customer Support (Healthcare)

Do you have a passion for healthcare? Do you enjoy providing care? And because of that, caring for the residents of healthcare organizations? Together with the Service & Support team, you will answer questions from healthcare professionals and provide the support they need to care for their residents as well as possible.

Momo Medical is a fast-growing and ambitious scale-up in Delft, focused on tackling one of the greatest societal challenges: the future of (elderly) care. Over the next 10 years, the demand for care will double, while 30% of current healthcare workers will retire. With our innovative solutions, we want to both reduce the pressure on healthcare workers and improve the quality of care. In short: creating more job satisfaction for healthcare workers and simultaneously increasing the quality of life for residents in nursing homes.

💗 You are in contact with the people we do it all for: the healthcare professionals! Via email, telephone, and even on-site, you support healthcare professionals in their work.
💥 You will join a flexible team that is always ready for healthcare. This is to support them even better in their work: caring for the people we love.
🎉 €3000-3700 (based on 40 hours), pension, travel allowance, and growth opportunities wherever you want. You can stay for dinner at the office on Thursdays. Team activities are organized, but everything is voluntary.
🔥 By truly listening to and thinking along with healthcare, switching gears quickly, asking follow-up questions, and gathering feedback, you make a noticeable difference in the daily lives of our healthcare professionals in the Netherlands & Belgium.

As Customer Support, you are the hero for healthcare professionals. You ensure that they feel fully supported. You do this by answering calls from healthcare providers and proactively approaching healthcare to gather feedback, so we know even better what healthcare needs. At the end of the day, you want healthcare professionals to tell their families at the dinner table how well you helped them, and how that made their day better.

Providing Service and Support consists of, among other things, the following components:

• Information point and support for healthcare professionals, primarily via telephone and email - always with sincere attention.

• Proactively calling various healthcare professionals to check how things are going. These are conversations in which we ask how healthcare experiences the use of the Momo App.

• You are enthusiastic, service-oriented, and eager to be part of a positive and hardworking team. You can maintain a good overview and no request for help is too crazy for you.

• You do what you are good at; caring for care, and you do this together with a motivated and hardworking team. This team is there for each other, utilizes each other's talents, and also brings out your best side.

• You are eager to learn and have strong communication skills, allowing you to easily connect with healthcare professionals in the Netherlands & Belgium.

• You are a real go-getter! You love rolling up your sleeves, are always there for people, and want to continuously improve.

• You can communicate well in Dutch; English is a plus.

• You are flexible and do not find it a problem to work between 08:00 and 21:00. We are primarily looking for reinforcement during office hours, but also ask for flexibility to work occasionally in the evenings and on weekends.

• You want to use your skills and experience to make a visible impact in (elderly) care, both in the Netherlands and Belgium. You get energy from a fast-growing scale-up where no two days are the same. Together with enthusiastic and talented people, you will work towards a shared goal and have a lot of fun doing so.

• Making the ultimate difference for healthcare professionals with an innovative solution.

• 24-40 hours p/w, depending on your preference.

• Salary of €3000-3700 (based on 40 hours, depending on experience and qualifications) and 8% holiday allowance.

• Opportunities for growth in the area you want, which means: room to bring in and implement ideas, choosing where you want to improve yourself, and taking on projects you find interesting.

• Travel allowance, a pension scheme, and 30 vacation days per year (based on 40 hours) - including public holidays (choose four Christmases, Eid Al-Fitr, or another holiday that is important to you!).

This vacancy is open both internally and externally. In case of equal suitability, internal candidates will have priority.