Customer Contact Representative

You are dedicated to our customers. Naturally, there is something in return:

• Salary: A suitable proposal between €2,871 and €3,111 per month (based on 40 hours), depending on your experience.

• Holiday allowance: 8% holiday allowance, paid out monthly on top of your salary.

• Home office allowance: €2.15 net per working day.

• Vacation: 24 vacation days with full-time employment.

• Mobility: Allowances for car, bicycle, or public transport via a modern mobility package.

• Staff discount: Attractive discount on bicycles for you and your family.

• Workplace: A nice and cozy workplace in Amersfoort with a kitchen, lunch table, and fresh fruit.

• Development: Access to e-learnings via the Louwman Academy to further develop yourself.

This gives you the space to feel at home, to learn, and to go to work with pleasure.

A customer who can move forward again thanks to your help: that is what gives you energy. As a Customer Contact Representative at CycloVriend, you help customers with their questions, think along, and look for a suitable solution. Together with your colleagues, you make the difference, from the first contact to a smile at the end of the conversation.

A question about a bicycle, a delivery time, or a complaint? You listen, ask follow-up questions, and help the customer further. You are not alone in this: together with your colleagues, you look for a suitable solution. This is what you will be doing:

• Customer contact: Via telephone, e-mail, and chat, you help customers with questions about products, delivery times, and complaints. You work together with our chatbot Teun and involve a colleague where necessary. This is how you ensure the customer can move forward.

• Collaboration: You seek contact with colleagues in the stores and the warehouse to get the information you need to help customers.

• Sharing knowledge: You share useful information and experiences with your colleagues. Stuck on something? Then ask questions. This is how you help each other and the customer further.

• Process improvement: Does a customer question keep recurring or do you see where things get stuck? You signal it and share your ideas for improvement with your colleagues and the department manager.

• Planning: You coordinate your availability with the department manager and work according to the agreed daily schedules. Every other week, you work on Saturday.

• After your onboarding period, you can work from home 50% of the time. Prefer being in the office more often? That is also allowed, of course.

In short: you combine service with a commercial eye and, together with your colleagues, contribute to satisfied customers.

You get energy from customer contact and love to think in solutions. With your positive attitude, you help customers and colleagues further. This is what you bring:

• Interest: You don't need to be a bicycle technician. An affinity with bicycles is a nice addition.

Do you recognize yourself in this? Then we would love to take the next step together with you.

Are you an enthusiastic customer contact representative who loves to make a difference for customers? Then we have a great challenge for you!