Fulltime Customer Service Representative (32 or 40 hours)

• Listening well, asking the right questions, and finding the best possible solution for the customer.
• Working via chat and telephone: you can communicate and multitask like a boss.
• Holding your own during difficult customer inquiries or when facing customer resistance.

• A salary of € 14.71 per hour.
• Monthly allowance of up to € 45 net for a fast internet connection and your coffee.
• 8% holiday allowance, pension accrual, and 29 vacation days with a full-time contract.
• Unbeatably good working atmosphere. We see each other regularly at the office and at our much-discussed barbecues, pub quizzes, and online games.
• A top-tier home workspace. Including office chair, laptop, monitor, and blue streamers.
• Shifts of 4 to 8 hours per day, with a minimum of 2 day shifts per week. You plan them yourself within the scheduling rules.
• Guidance at the office and plenty of room to develop yourself. This way, you get a little better every day.
• A job with growth opportunities. For example, towards team leader, back-office specialist, or another role within Coolblue.

• Speaking and writing flawless Dutch.
• At least 18 years old, because then you are allowed to participate in our working hours.
• Available for 24, 28, 32, or 40 hours per week. You work at least 2 days between 14:00 and 18:00.
• Available every other Friday afternoon or on Saturday.
• Being within 90 minutes of Rotterdam Centraal. Quite handy if you work at the office 2 times per month.
• Following the full-time onboarding program, from Monday to Friday from 09:00 to 17:30.

As a customer service representative, you deliver a smile to our customers. Via telephone and chat, you help customers with questions about the ordered product, the delivery, or the payment. You are good at managing customer expectations and only hang up once there is a solution. With us, you get the space to truly help a customer.