Customer Care Representative

• A salary between € 2,600.- and € 3,400.- based on 40 hours per week.

• A position with Friday as a fixed working day;

• Travel allowance of € 0.23 per km.

• 25 vacation days + the possibility of 2 extra leave days if not sick (on a full-time basis);

• A lot of independence and the possibility to work from home 1 day per week after the onboarding period

• Company laptop and phone (also for private use);

• Your own permanent workplace at our office in Houten;

• Nice, engaged colleagues with a shared mission: keeping the Netherlands (brand) safe

• We listen to your ideas, trust your knowledge, and give you the space to help build our services

• Pension scheme, WGA gap insurance, and accident insurance;

• Possibility for bicycle leasing via Lease a Bike;

• An active staff association with sporty and creative activities.

Do you get energy from independently performing multiple tasks at once, such as planning and setting up the trainee administration? And are you able to maintain an overview even then? Then this position is a great challenge for you!

Together with 8 other Care colleagues, you ensure that the schedule is correct every day. You are responsible for the organization of BHV (Emergency Response) training and ensure that everything runs smoothly and carefully. From scheduling internal and external instructors to performing the course administration and maintaining professional communication with customers and internal stakeholders. You make it happen! Thanks to your structured way of working and service-oriented attitude, customers and colleagues know exactly where they stand.

• As a customer care employee, you perform various administrative tasks from the customer service department for the training business unit.

• You plan and process appointments regarding when and where BHV training will take place and confirm this to our customers and participants;

• You handle the administration of orders and training and have a lot of contact with customers;

• You support the department by answering the telephone.

Inprevo helps organizations create a safe environment and prevent emergencies. As a specialist in fire safety, we combine expert safety advice with practical BHV and safety training.

You work together with engaged specialists and are an important link between our customers, consultants, and internal organization. Inprevo is part of The Safety Network, a network of specialized safety companies that connect their knowledge and expertise.

Become enthusiastic?

If you think "This is my job!", then respond immediately via the application button. If you have any questions about the position, you can contact Ineke van Kooten, teamleader Customer Care, via 06-20785189.

We will respond to your application within 3 working days. If we are enthusiastic about your CV and any motivation, we will invite you for a personal introductory meeting within 2 weeks.

Acquisition in response to this vacancy is not appreciated.