Customer Support Representative - Dutch-speaking

📣 Come work at ViCentra (home of Kaleido) - Empower Bold Change in MedTech
📍 Location: Utrecht | 💼 Hybrid | Dutch-speaking

🌍 Every Movement Counts
At ViCentra, home of Kaleido, we have the mission to reshape diabetes care. We combine technological innovation with human-centered design to give people more freedom, confidence, and control over their own lives. Our core values; Be Bold, Build Trust, Focus on the Customer and Deliver Excellence form the foundation of everything we make and every decision we take.

We believe that when ambition and meaning come together, extraordinary things happen. If you thrive in an environment where ideas move fast, challenges drive growth, and making an impact is the goal, then ViCentra is your next great adventure. 🚀

💻 Your Impact
As part of our Customer Care team, you will provide multilingual, industry-leading customer service, troubleshooting, and technical support to our Kaleido users.

🔧 What You Will Do
You will have the opportunity to make a significant impact within a small, motivated team, with tasks such as:

• Answering phone calls from our users in the Netherlands and representing Kaleido as a brand ambassador. Treating every interaction with empathy, actively listening to concerns, and resolving as many problems as possible with a positive and professional attitude.

• Answering emails and social media inquiries from (potential) customers and our partners.

• Assisting with complaint reporting and facilitating the legal and regulatory checks required for a medical device.

• Collaborating with the sales team to help onboard new users by researching and qualifying new leads from digital campaigns, conferences, referrals, etc.

• A sincere interest in helping others.

• Experience in a customer-facing role.

• The ability to learn technology quickly through instruction and self-study, and the flexibility to adapt to a changing environment.

• Exceptional attention to detail.

• Ability to function well under pressure and meet deadlines.

• Good presentation and communication skills.

• Strong administrative skills.

• Excellent command of Dutch, both spoken and written.

• Good command of English, both spoken and written. French or German is a plus.

• Good planning and organizational skills.

• Residing in the Netherlands (near Utrecht).

💡 Life at ViCentra
Working at ViCentra, home of Kaleido, means becoming part of a team defined by:

• Courage to create: We experiment, challenge norms, and learn fast.

• Trust above all: Integrity, honesty, and openness form the basis of our relationships.

• Customer-first mentality: Every idea is assessed on the impact for those we serve.

• Striving for excellence: We set the highest standard for ourselves, because lives depend on it.

• Our days go fast, driven by curiosity, diverse perspectives, and a love for collaboration. Here, you can shape and be shaped by groundbreaking work in MedTech.

• Apply your talent to a mission that truly matters.

• Enjoy creative freedom, supportive teamwork, and the space to lead initiatives.

• Make a direct impact on human lives, now and in the future.

• Work alongside innovators who challenge and encourage you.