Customer Services employee - Pharma

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Do you have a strong affinity with care and health? Within Alliance Healthcare, we are looking for a Customer Service employee. If your background is in healthcare and you want to utilize this knowledge in a different way, then this is an exciting position for you! The working hours are during the day, and the gross salary varies between € 2400,- and € 2900,- per month based on a full-time work week.

What do we expect from you?
In this Customer Service position, you can fully utilize your experience as a Customer Service employee because you are the connecting factor between our customers and our organization. You have contact with employees of pharmacies and hospitals; this occurs via telephone, via email, or our web portal. You work closely with your direct customer service colleagues and other teams in our organization. The Customer Service team is part of the Customer Contact Centre, within this department 15 super driven employees work.

What does your day look like
You start daily with a kick-off with your team to look back and forward together at the new day. We also discuss the necessary actions and points of attention. The telephone lines open to help our customers with the questions they have; questions can also be asked via email or our web portal. You are the expert and have the substantive knowledge to answer questions or to direct them to the right place within our organization. You coordinate with your colleagues from different teams, think of Transport, Warehouse, Supply Chain, Sales, and Retail. Our goal is to increase customer satisfaction, remove the causes of issues, and answer questions correctly in one go as much as possible, or to give our customers a clear picture regarding the lead time. You work closely with your direct customer service colleagues; together you are responsible for your own activities and you have the opportunity to influence customer satisfaction.

Working days Thursday and Friday are necessary, other day(s) to be determined.

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• Logistics background or a healthcare background (pharmacy assistant, nurse)

• Education level MBO+ level

• Good command of the Dutch language, English desired internally.

• Strong communicator, proactive, takes initiative, can work independently

• Experience with inbound and outbound telephony

• Experience with written customer communication