Customer Care Specialist

As a Customer Care Specialist at Nmbrs Invoicing (formerly: WeFact), you help entrepreneurs and accountants truly move forward every day with smart solutions. You combine intensive customer contact with thinking along, improving, and collaborating with colleagues. With your knowledge of our users, you ensure they can utilize Nmbrs Invoicing optimally. Together with the Customer Care team, you work on satisfied users and an ever-improving product. In doing so, you look beyond today's question and actively think along about how our service and software can improve.

Time to grow. Time to thrive.

We are Nmbrs. We create smart business software that removes unnecessary complexity for SME entrepreneurs and the professionals who support them. Nmbrs brings together four established product organizations—Payroll, Accounting, Invoicing, and Reporting—with teams in the Netherlands, Sweden, and Portugal.

We are one brand with a shared ambition, while we continue to work from the expertise and strength of our own organizations. We bundle our strengths where it makes sense and keep teams, expertise, and decision-making close together.

For this position, you will be working at Nmbrs Invoicing in Eersel. You will work closely with your direct colleagues at this location and simultaneously be part of the broader Nmbrs organization.

As a Customer Care Specialist, you are the first point of contact for our users. You help entrepreneurs and accountants with various questions about Nmbrs Invoicing and actively think along about how they can best utilize the package. You do this via telephone, email, and screen sharing.

You not only help in solving questions but also guide new users in setting up Nmbrs Invoicing. Additionally, you work together with your colleagues on an efficient way of working and share wishes, feedback, and any potential problems with our technical colleagues and the development team.

Specifically, you will:

• Helping entrepreneurs and accountants with various questions about Nmbrs Invoicing via telephone, email, and screen sharing.

• Guiding new users in setting up Nmbrs Invoicing and helping them to make a flying start.

• Actively thinking along about how users can best utilize Nmbrs Invoicing and quickly arriving at a suitable solution.

• Writing and improving help articles, videos, and tours through the package, so that users can find information more easily themselves and questions can be better answered by our AI chatbot.

• Collecting wishes and feedback from users, making improvement suggestions, and sharing these with the development team.

With your work, you ensure that entrepreneurs and accountants can quickly and effectively move forward with Nmbrs Invoicing. You empathize with the user's situation, think along about the best solution, and ensure that our support remains a service that makes customers happy.

When you signal a problem in the product, for example, you switch with your technical colleagues so they can get to work on it. As soon as the problem is solved, you can quickly help the user further. At the same time, you use questions from customer contact to improve our help articles and other support, so that future users can find an answer themselves even more easily.

Additionally, you help Nmbrs Invoicing continuously improve by sharing wishes, feedback, and insights from users with the development team. In this way, the daily contact you have with customers also has a direct influence on the development of our product and our services.

You have experience within customer support or customer contact and get energy from helping (future) customers. You can empathize well with a user's situation, communicate clearly, and think proactively in solutions.

• You have experience within customer support or customer contact.

• You have strong oral and written communication skills.

• You can empathize well with users and enjoy thinking along about suitable solutions.

• You have a proactive attitude and enjoy working in a fast-changing environment.

• You have an HBO (higher professional education) level of work and thought and are available for 28–40 hours per week.

You don't have to tick every conceivable box. Do you recognize yourself in the role and do you think you can make an impact? Then we would love to hear from you.

• Salary: €3,400–€4,100 gross per month based on a full-time work week, depending on your knowledge and experience.

• Bonus: An attractive bonus scheme with a permanent contract, where you can earn up to 150% of your gross monthly salary.

• Leisure time: 28 vacation days per year with full-time employment.

• Pension: A pension scheme with a 10% employer contribution.

• Well-being: A vitality scheme of €25 net per month and extra benefits via a.s.r. Vitality.

• Development: Plenty of room for personal development. As part of Visma, you also get access to development opportunities such as specific training, events, and professional networks.

• Other: An inspiring workplace in Eersel, a close-knit and sociable team with a strong sense of "we," communal lunches, Friday afternoon drinks, and a monthly Snack Friday. Additionally, we organize team outings and target trips abroad.