Jobs in the Netherlands, in English.
26,000+ live jobsOn-site in Capelle aan den IJssel·Full-time·Added 2 months ago (last checked 12 Oct)
9 open roles
This job advert was originally written in Dutch.
You are stress-resistant, customer-oriented, and keep a cool head in hectic situations. You think ahead, act proactively, and derive energy from helping people.
What else we ask of you:
MBO 3 working and thinking level.
Experience in a position with significant customer contact is a must.
You are used to working in a dynamic environment with a high volume of telephone calls.
Good command of the Dutch language and basic knowledge of English.
Proficient with systems such as Outlook and Excel.
You work in a structured, accurate manner and can multitask well.
Available for 32 hours.
A salary between €3100,- and €3500,- (based on 40 hours) depending on knowledge and experience.
41 days off with full-time employment.
Travel allowance.
Company phone and laptop.
Plenty of room to grow and learn within a leading technical company.
An informal, collegial working atmosphere with room for your ideas.
Are you service-oriented, stress-resistant, and ready for a hyper-dynamic challenge? Then we are looking for you! As a Customer Care Representative, you are indispensable for ensuring our service processes run smoothly. You ensure satisfied colleagues and customers.
As a Customer Care Representative, you are the first point of contact for customers, technicians, and colleagues. You ensure that service reports, inspections, and customer requests proceed smoothly and professionally. From receiving an alarm notification to arranging a hotel for a colleague: you handle it. You switch gears quickly, remain calm under pressure, and always ensure a smile on the other end of the line.
Receiving telephone fault reports regarding our installations.
Scheduling periodic inspections.
Dispatching reports to technicians and following up on outstanding reports.
Monitoring customer satisfaction via NPS interviews and processing the results.
Processing administration regarding reports and complaints.
Welcoming visitors hospitably, managing office supplies, and organizing travel and lunches.
Answering incoming emails promptly and correctly.
Does this sound like your next step? Call our Recruiter Noortje Witte via 06-29101650 or send your CV to recruitment.tkenl@tkelevator.com.
Apply directly? You can also do so via the application button!
TK Elevator Netherlands B.V., with currently approximately 300 employees, is one of the larger elevator and escalator companies in the Netherlands and installs, maintains, and repairs elevators, escalators, and automatic doors of various types and sizes. TK Elevator Netherlands B.V. is on its way to becoming the best service organization for vertical mobility in the Netherlands.
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