Tickets & Service Employee (Service Employee) Utrecht

As a Tickets & Service Employee at NS, you make a difference for travelers every day with your personal approach. With your friendly and helpful attitude, you give people a warm welcome at the station. You help them with questions, provide information, and ensure that everyone feels seen and helped. You do this, for example, at the service desk, on the platform, or at the ticket machine.

You are the go-to person for travelers. Your work consists of:

• Helping travelers at the station: You are visible and approachable. You proactively approach people and offer help when they need it.
• Providing travel assistance: You help people with reduced mobility when boarding and exiting the train. For this, you use tools such as a bridge.
• Providing advice and resolving complaints: You listen well, think in solutions, and provide travelers with clear and friendly advice.
• Selling tickets and subscriptions: At the service desk or via the machine, you provide explanations about travel products and help people choose the right ticket or subscription.

Training
If you are hired, you will follow an internal 11-week training program (36 hours per week). You will work in practice at the location under the guidance of a workplace mentor, and you will attend lessons at the NS Learning Center in Amersfoort. You will also follow e-learning modules and have workplace assignments. This allows you to combine professional knowledge with practical experience.

Want to know more about the real work? Sign up for an online information session and hear from employees themselves what the work looks like in practice. You can find an overview of all events here.

You will work at Utrecht Central station, where together with all your NS colleagues, you ensure that over 1 million people reach their destination daily. The team at the Utrecht Central location consists of 60 service employees and 2 team managers. Together they form a friendly and close-knit group of colleagues.

Your workday is varied. One moment you are at the information desk, where you answer questions and help people on their way; even less satisfied travelers are addressed in a customer-friendly and solution-oriented manner. In these situations, you do not let yourself be thrown off and you stand firm in your shoes. At another moment, you supervise the platform or help someone while disembarking. You show tourists the way or help find a forgotten backpack. Sometimes you work in the Public Transport Service Shop, where you sell tickets and provide travel information. Meanwhile, there is also time for a friendly chat with travelers and colleagues.

This job suits you if you can work well independently and remain calm in stressful situations. You can act quickly and are clear in your communication. You are someone who:

• Has experience with face-to-face customer contact.
• Has good speaking skills in both the Dutch and English languages. If you speak multiple languages, that is a bonus.
• Has experience with various computer systems. If you already have experience with SAP, that is a plus.

Furthermore, you have:

• MBO 3 work and thinking level.
• Age 18+.
• Own transport (bicycle, scooter, car) to be able to reach your location within 45 minutes.
• Has good physical fitness to provide travel assistance.

Please note:

• A positive Certificate of Good Conduct (VOG) is a requirement to start in this position.
• NS is a 24/7 company: therefore, you will work in early, late, day, and weekend rotations. On average, you will work 2 out of 3 weekends.
• For the Amsterdam Central location, a 24-hour service applies, meaning you must also be willing to work night shifts.
• NS has a 36-hour work week. Working part-time, with a minimum of 24 hours, is negotiable after the training period.
• With a 36-hour work week, you work 40 hours one week and 32 hours the next. This means you will be scheduled for one day off every 2 weeks.

For this vacancy, based on a 36-hour work week, we offer:

Salary:

• Starting salary up to € 3,186.00 gross per month.
• Ultimately, your salary can rise to € 3,831.84 gross per month during your career.

And

• Paid training and salary from your 1st working day.
• A permanent contract after 1 year if you prove suitable for the position.
• 8% holiday allowance, 3% year-end bonus, and a good pension scheme.
• 24 to 32 vacation days + extra days off due to irregularity.
• The possibility to exchange 3 national holidays.
• NS Business Card 2nd class for free train travel (family members travel for free during off-peak hours).
• 1st class travel for an additional personal contribution.
• As soon as you have worked at NS for 1 year, you will also receive a discount on European train travel.

If you want to know more, view the NS CAO here.

Do you want to work in a friendly team, with plenty of variety and meaningful contact with people?
Apply directly. Within a few minutes, you will receive an automatic application confirmation. Within three working days, you will receive news about your application.

Good to know:

• At NS, we find everyone unique. You see this in everything we do, and therefore also in our recruitment policy.
• The application procedure includes, among other things, a background check and requesting a Certificate of Good Conduct (VOG).
• With this vacancy, we wish to recruit our new colleague ourselves. This is therefore NOT a call for acquisition.