Customer Service Representative

• You are available to work at least every other Saturday
• Good command of the Dutch language, both spoken and written; command of the English language is a plus
• Basic knowledge in using a computer; you know how to work and type at a good pace and learn quickly how to use new programs during your work

• Empathy; listening to customers and helping with their needs comes naturally to you
• During conversations, you are professional but with an open attitude
• You can assess what a customer needs and can incorporate this into your solutions
• You enjoy working in a team where sociability is important and where knowledge is shared with one another to learn from each other

WHAT WE OFFER YOU
Within Retail, JYSK wants to be the first choice for candidates as an employer, and you get the chance to join us in that! We are dynamic, you are heard and involved within our organization, and your development is important to us. Additionally, as a JYSK ambassador, you will receive:

• The opportunity to develop yourself through good training and guidance
• An introduction program including training, ensuring you have the best possible start to your career at JYSK
• The possibility to work partially from home
• Support in the role through modern systems and the latest technological tools (e.g., online complaint system and our customer database)
• 20% discount on products from JYSK and Lars Larsen Group 
• Pension insurance
• Team outings and an annual staff party
• 25 vacation days
• Internal competitions to compete against each other, to be able to win, and to always be able to continue celebrating successes together
• Lunch provided at the head office

For our Customer Service department, we are looking for a Customer Service Representative. In this role, you are our customer ambassador, you are always in direct contact with our customers, and you provide the best customer service through our various channels.

As a Customer Service Representative…

WHAT YOUR NEXT ROLE INVOLVES
You are the first point of contact for our customers. Your days are filled with various tasks, providing variety throughout the day. Answering customer questions via different channels, providing clarity on order status, resolving complaints neatly and preventing them in the future… Sounds good, that variety, right?!

Furthermore, in this role you will find:

• Are you customer-oriented, able to listen and thus fulfill our customer needs

• The freedom to find solutions for customers in a professional and positive manner, in collaboration with your colleagues in the office and/or in the stores
• Working in an open and informal corporate culture
• You are part of a goal-oriented team that works at a high pace and continuously adapts to different situations
• The possibility to sell extra to the customer through your acquired product knowledge  
• Handling customer inquiries via telephone, email, chat, and Social Media