Service Desk Employee Heat Networks (temporary position)

• A salary between €3,084.50 and €3,533.70  gross per month based on full-time employment;
• An excellent work-life balance. You receive 25 vacation days and 13 ADV days based on full-time employment;
• An attractive pension, arranged via the Pensioenfonds PMT, in which Veolia pays 2/3 of the pension;
• A discount at health insurers Zilveren Kruis and CZ via our collective health insurance;
• A personal training budget and an individually composed training program. Due to the various disciplines within Veolia, there are many opportunities to grow and to develop yourself within your own field;
• The chance to become a co-owner of the fast-growing Veolia. We have an attractive program to buy shares;
• A very active staff association that regularly organizes activities. Think of pleasant trips abroad or a day at an amusement park with or without kids;
• As a Veolia employee, you can purchase various products (such as a new bicycle, smartphone, or laptop) with tax benefits via Fiscfree.nl.

Additionally, working at Veolia also means:

• Engaging projects;
• Great colleagues;
• A good working atmosphere;
• Developing yourself into the specialist you want to be;
• Working together with 230,000 Veolia colleagues worldwide towards a better, sustainable world.

At Veolia, we are dedicated to providing sustainable and reliable heat supply to our customers. As a leading organization in the energy sector, we manage various district heating networks that contribute to a greener future. To strengthen our team, we are looking for a motivated Service Desk Employee Heat Networks.

“From the Sint-Michielsgestel location, we manage various heat networks in the southern Netherlands. We strive to create a work environment in which every employee feels valued and safe, and also receives the space to fully utilize his or her skills. I find it valuable that employees propose new ideas that contribute directly or indirectly to customer satisfaction.”

As a Service Desk Employee for the heat networks in Sint Michielsgestel  you are an indispensable link in the daily operation. You are the first point of contact for customers contacting us with questions, complaints, malfunctions, or maintenance reports. Via telephone and email, you ensure that reports are professionally received, accurately registered, and followed up on in the correct manner. Your activities are very varied and no two days are the same. You combine customer contact with administrative tasks, such as drafting order confirmations, placing orders, and creating reports.

 
You will be working in a friendly team where we enjoy supporting each other. We attach great value to a personal and helpful approach to guarantee the best possible customer experience. We help each other where necessary and work together to ensure a smooth process and a pleasant workday.

• Receiving, registering, and handling malfunctions, maintenance reports, and customer inquiries via telephone and email;
• Performing administrative tasks to support the service desk, such as complaint handling; 
• Supporting colleagues during busy periods and during absences.