Jobs in the Netherlands, in English.

German-speaking Customer Service Representative (24 - 40 hours)

On-site in Waddinxveen·Full-time·Added over 5 years ago

First posted 5 years ago, still open when we checked on 9 Oct

HBM Machines

27 open roles

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Overview

Job details

€2,780 - €3,409 a month
Gross, as stated in the ad.
Full-time
Per the ad.

Requirements

German
The ad asks for German, or counts it in your favour.
Dutch
The ad asks for Dutch, or counts it in your favour.

Skills

This job advert was originally written in Dutch.

Requirements

What we're looking for

German is your mother tongue; additionally, you speak Dutch at a minimum B1 level.
You are administratively and communicatively strong.
You enjoy interacting with customers in different ways.
You enjoy thinking along about improving processes.

Pay & benefits

What you'll get

An environment where the German language and your knowledge of the country will increasingly make an impact. Additionally:

A one-year contract with a view to permanent employment.
A competitive salary between €2,780 and €3,309 per month (based on full-time), depending on your experience and skills.
A good pension scheme with a low employee contribution.
25 vacation days (based on 40 hours), the possibility to buy extra vacation days, and a sabbatical scheme.
Travel allowance for commuting, a lease bike plan, and a home office allowance for the days you work from home. Prefer to come to the office every day? That is no problem!
A pleasant working atmosphere with plenty of room for your own input and personal development. There is a pleasant working atmosphere at the office and during outings.
Staff discount on HBM Machines products.
A bonus scheme; this is dependent on the company results and can amount to up to 1.5 months' salary!

The role

What you'll do

As a German-speaking Customer Service Representative, you will become part of our team in Customer Service. Via our ticketing system, you will answer questions from our customers via email. This can vary from sending track & trace codes to copies of invoices and everything in between. Because you also possess excellent oral command of the German language, we can take the next step in our service and further expand our telephone traffic in German. You will ensure that every customer is helped quickly and well, making our customer satisfaction even higher.

Working in customer service at HBM means customer service with a tough bite. You will start in the administrative (German-speaking) branch, but there is room to develop towards the technical branch within our department. Here, among other things, you will take responsibility for warranty and repair issues and handle a portion of (after) sales. You will receive support from the technicians in the department. They will provide you with the technical info, and you will provide them with the German translation.

description

Do you speak German? HBM Machines is in full development; we are growing enormously, including outside of the Netherlands. Does helping customers give you energy? And are you looking for a fun workplace where you can utilize your German language skills? Then this position is truly for you!

Hiring process

We would love to receive your CV and motivation via the 'apply' button. Questions beforehand? Then you can contact Alexandra, our Recruiter, via solliciteren@hbm-machines.com or 06 86 84 95 75. The vacancy will be closed when the right candidate is found. We strive to respond to your application within a few days.

About HBM Machines

In their own words

About the company & team

What started as a tool shop in Gouda has grown into an international e-commerce organization for machines and tools, with customers throughout Europe. And we continue to grow. Behind the scenes, colleagues work every day on further developing HBM. From marketing and e-commerce to finance, HR, IT, and customer service: together we ensure that the organization keeps moving, improving, and growing.

Behind our world of machines and tools stands a modern organization in which technology and innovation play a major role. We work with smart software, data, automation, and AI to make our work better and more efficient. We test new possibilities and continuously look at how technology can further help us and our customers.

That mentality is also reflected in how we work together. At HBM, it is about taking initiative, collaborating, and continuous improvement. We combine the ambition and speed of a growing e-commerce organization with a down-to-earth approach. You are given the space to take ownership, contribute ideas, try new things, and further develop yourself.

Our cultural values show who we are: we grow, we demonstrate craftsmanship, and we make it fun. Because the best results arise when ambitious people work together on something they are proud of.

All open roles at HBM Machines