Tickets & Service Employee (Service Employee) Den Haag Centraal

For this vacancy, based on a 36-hour work week, we offer:

Salary:

• Starting salary up to € 3,186.00 gross per month.
• Ultimately, your salary can rise to € 3,831.84 gross per month during your career.

And

• Paid training and salary from your 1st working day.
• A permanent contract after 1 year if you prove suitable for the position.
• 8% holiday allowance, 3% year-end bonus, and a good pension scheme.
• 24 to 32 vacation days + extra days off due to irregularity.
• The possibility to exchange 3 national holidays.
• NS Business Card 2nd class for free train travel (family members travel for free during off-peak hours).
• 1st class travel for an additional personal contribution.
• As soon as you have worked at NS for 1 year, you will also receive a discount on European train travel.

If you want to know more, view the NS CAO here.

As a Tickets & Service Employee at NS, you make a difference for travelers every day with your personal approach. With your friendly and helpful attitude, you give people a warm welcome at the station. You help them with questions, provide information, and ensure that everyone feels seen and helped. You do this, for example, at the counter, on the platform, or at the ticket machine.

You are the go-to person for travelers. Your work consists of:

• Helping travelers at the station: You are visible and approachable. You proactively approach people and offer help when they need it
• Providing travel assistance: You help people with less mobility to board and exit the train. For this, you use tools such as a bridge.
• Providing advice and solving complaints: You listen well, think in solutions, and give travelers clear and friendly advice.
• Selling tickets and subscriptions: At the counter or via the machine, you provide explanations about travel products and help people choose the right ticket or subscription.

Training
Have you been hired? Then you will follow an internal 11-week training program (36 hours per week). You will work in practice at the location under the guidance of a workplace supervisor, and you will attend lessons at the NS Learning Center in Amersfoort. You will also follow e-learning modules and have workplace assignments. This way, you combine professional knowledge with practical experience.

Want to know more about the real work? Sign up for an online information session and hear from employees themselves what the work looks like in practice. You can find an overview of all events here.

You work at Den Haag Centraal station. Here, together with all your NS colleagues, you ensure that over 1 million people reach their destination daily. The team at the Den Haag Centraal location consists of 36 service employees and 1 team manager. Together they form a pleasant and close-knit group of colleagues.

Your workday is varied. One moment you are at the information desk, where you answer questions and help people on their way; even less satisfied travelers are addressed in a customer-friendly and solution-oriented manner. In these situations, you do not let yourself be thrown off and you stand firm in your shoes. At another moment, you supervise the platform or help someone while disembarking. You show tourists the way or help find a forgotten backpack. Sometimes you work in the OV-Servicewinkel, where you sell tickets and provide travel information. Meanwhile, there is also time for a pleasant chat with travelers and colleagues.