Digital Change Manager

• A flexible 36-hour work week, such as 4x9 and working from home
• 8% holiday allowance and a 13th month, at a time that suits you best
• Based on full-time employment: 208.8 leave hours per year (26 days)
• A good collective pension scheme
• € 750 per year to continue developing yourself (to be saved up to € 3,000)
• Every 5 years € 900 to fully organize your home working space again
• An NS-Business Card and a mileage allowance if you come by bicycle

As Digital Change Manager, you ensure that ASN Bank employees and franchisees can serve their customers well and efficiently. Mijn Kantoor is the digital working environment from which front-office employees access the information and processes they need for their customer service.

The challenge lies not only in technology. Various customer and product domains, IT teams, and channels play a role in this working environment. You provide the connection between these parties and actually bring plans to execution.

As Digital Change Manager, you are the driving force behind the digital working environment that supports customer contact within ASN Bank. You operate in a complex stakeholder field in which various customer and product domains, IT teams, and channels each have their own responsibilities and priorities. You bring these parties together, make dependencies explicit, organize decision-making, and ensure that agreements are converted into results.

Responsibilities

• you bring stakeholders from customer and product domains, front office, IT, compliance, and other involved disciplines together and ensure joint priorities and clear decision-making;
• you translate needs and objectives together with stakeholders into a concrete roadmap, epics, and features;
• you monitor progress, dependencies, risks, and agreements made and ensure that plans are actually realized;
• you manage and prioritize the backlog based on user value, organizational objectives, and technical dependencies;
• you ensure that different teams and domains know what is expected of them and hold parties accountable for agreements where necessary;
• you use KPIs, user feedback, and other insights to prioritize improvements;
• you, together with IT and other stakeholders, ensure a safe, stable, and compliant working environment.

Curious about the rest? Read here all about our employment conditions.

About us

ASN Bank is an accessible and progressive bank with an eye for people, society, and the future. We contribute in a sustainable manner to financial solutions for our customers and to social issues in the Netherlands. In doing so, we pay special attention to sustainability, financial well-being, and good housing. As a bank, we combine the convenience of secure mobile banking with the power of personal advice. Thanks to our nationwide network of offices, we are also physically close at the moments that matter.

Become our colleague

Are you committing yourself to tomorrow? Then apply to ASN Bank today. Upload your motivation and CV, and we will contact you quickly. The application procedure consists of two interviews and an assessment. For more information, you can contact Robin Schenk, corporate recruiter, via robin.schenk@asnbank.nl.

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