Manager Cluster Baggage

• € 8442 to €12207 gross per month (outside-CAO 4-C).
• Variable compensation.
• A mobility allowance that offers you various options, including a lease car.
• To support your development and health, you receive a personal sustainable employability budget (DIB). This budget is 2% of your annual salary. If you start employment after January 1st, the amount will be calculated pro rata.

These are just a few of our employment conditions that apply to this position (based on a 40-hour work week). Schiphol has even more to offer you. For a complete overview of all employment conditions, go to Employment Conditions - Working at Schiphol.

As Baggage Manager, you are responsible for the availability, safety, performance, and future-proofing of the baggage system. You lead approximately 50 internal and 10 external professionals. How you achieve results within this? That is up to you. We trust in the way you make choices with conviction and thereby truly know how to make a difference. You apply your talents to:

• determining the long-term course for the baggage system.
• translating strategy into concrete choices, investments, and results.
• directing maintenance, renovation, and replacement.
• taking ownership of the baggage chain.
• connecting technology, logistics, operations, IT, and data.
• bringing tempo to decision-making and execution.
• breaking patterns that hinder collaboration or progress.
• addressing people clearly and respectfully.
• actively asking for feedback and showing what you do with it.
• ensuring the organization learns from mistakes and disruptions.

• You don't just manage assets. You ensure that one of the most complex logistical systems in the Netherlands keeps running and is ready for the future.

• Schiphol's baggage system operates 24 hours a day. Meanwhile, it must be maintained, renewed, and improved. This requires clear choices, smart interaction, and a manager who does not just watch from the sidelines. Therefore, we are not looking for a caretaker who primarily watches over the shop. We are looking for an energetic leader who takes responsibility, gets people moving, and firmly puts Baggage Asset Management on the map.

• At Schiphol, we work every day on innovation and improvement. In this way, we keep the Netherlands moving and create thousands of jobs and opportunities for people.

Together with a wide network of stakeholders, you ensure that the baggage system, where technology and software converge, remains manageable and future-proof. You determine the course, set priorities, and ensure that plans are executed. You make it clear what we are going to do, what we are stopping, and what needs to change. When a problem lies outside your own team, you do not push it away. You bring the right people together, make interests discussable, and organize a solution. During a serious disruption, you are visible. You bring calm, make decisions, and ensure that operations are restored as quickly as possible. Afterwards, you look beyond the quick fix. You analyze the underlying cause, make it discussable, and ensure that improvements are actually implemented. You connect Operations, IT, HSE, Projects, airlines, suppliers, and market parties. You understand how formal and informal decision-making works. You are politically sensitive, but never lose sight of the result. Additionally, you are the figurehead of Asset Management. You make visible what professional Asset Management delivers for travelers, operations, and Schiphol as a whole. You also actively build relationships with suppliers, knowledge partners, and market parties outside of Schiphol.

With more than 4,200 proud colleagues, we take an extra step to connect the Netherlands as well as possible to the rest of the world. Innovation, safety, and collaboration are at the forefront. Together, we give more meaning to travel and contribute to the economy and society. For more than 100 years. In the Netherlands and beyond. Did you know, by the way, that:

... Royal Schiphol Group is the owner and operator of Amsterdam Airport Schiphol, Rotterdam The Hague Airport, and Lelystad Airport?
.... a total of 68.8 million passengers traveled from, via, or to Schiphol Airport in 2025?
... you, as Senior Manager Baggage Systems, strengthen the Schiphol Infrastructure business area.

At Schiphol Infrastructure, we design, build, and manage all physical and digital assets of Schiphol. That is our contribution to Schiphol's ambition to be a high-quality and sustainable airport. With more than 800 colleagues, together with our chain partners, we will deliver more projects in the coming years and catch up on maintenance backlogs. In this way, we improve working conditions through the use of robots and lifting aids, we electrify assets on the airside, and we renew and make crucial parts such as the C-pier, baggage cellar, and climate systems more sustainable. At the same time, we resolve malfunctions and make thoughtful investment choices to prepare our infrastructure for the future.

Schiphol connects your world. With the best people, we make travel safe and responsible. You contribute to this with your unique talents, such as the way you know how to maintain calm. Even when the pressure is at its highest, and you act powerfully and know how to motivate others to move with you. In any case, for this position, you have:

• A completed HBO or WO degree in a technical, logistical, or business administration direction.
• At least ten years of leadership experience in asset management, infrastructure, industry, logistics, supply chain, or a complex technical environment.
• Experience with large-scale change tasks in which technology, operations, and organization converge.
• Knowledge of lifecycle management, maintenance strategy, replacement programs, and investment decision-making.
• Experience with complex logistical chains and high availability requirements.
• Extensive experience with crisis management, contract management, and stakeholder management.
• The ability to visibly position a field of expertise or organizational component and further professionalize it.

What are your talents? What are your dreams? What is your story? We are curious about you and would like to invite you to apply. You can apply by sharing your motivation and CV with us via the application button below.

• For more information about applying at Schiphol: Schiphol Careers.
• Do you have questions about the application process? Please ask Ellis van de Valk via ellis.van.de.valk@schiphol.nl or +31614468976.
• An assessment is part of the process.
• For the safety of our travelers and colleagues, a safety investigation is always part of the process. Before employment, a Certificate of Good Conduct (VGB) must be submitted.