Site Reliability Engineer

• You get energy from complex environments where it is not always immediately clear exactly where the problem lies.
• The SRE team contributes to a safe and predictable operation by making digital services more reliable while further professionalizing the SRE capability within Schiphol.
• We are going for it: Schiphol must belong to the top 3 of European airports.

As a Site Reliability Engineer, you help increase the reliability and availability of digital services that are critical to Schiphol's operations. You work in an environment with multiple applications, platforms, product teams, and external suppliers. In doing so, you move between technology, operations, and collaboration. You don't just look at solving individual incidents, but primarily at what incidents teach us about the system. Where does noise arise in monitoring? Where are clear runbooks missing? Where is the dependency on a single person, supplier, or manual step too great? And which improvements demonstrably deliver more stability, predictability, or speed? In this way, you connect engineering, operations, and suppliers. You help make reliability work visible, discussable, and prioritizable. Not as a ticket factory, but as a capability that helps Schiphol run the digital airport of today and tomorrow reliably. How exactly you realize this? That is up to you. We trust the way you approach matters in a positive way. You will apply your talents to:

• managing and improving business-critical platforms and applications on, among others, OpenShift and Azure Cloud.
• contributing to a more reliable, safer, and better manageable IT landscape for Schiphol's operations.
• handling and coordinating incidents, even when the application area, the chain, or the ownership situation is not yet fully clear.
• improving observability, monitoring, alerting, and logging, so that signals reach the right people earlier, more sharply, and with less noise.
• translating incidents, trends, and operational risks into concrete improvement actions for performance, continuity, and resilience.
• onboarding applications to the SRE service and ensuring that operational agreements, runbooks, and documentation are usable and up to date.

With more than 4,200 proud colleagues, we take an extra step to connect the Netherlands as well as possible to the rest of the world. Innovation, safety, and collaboration are at the forefront. Together, we give more meaning to travel and contribute to the economy and society. For more than 100 years. In the Netherlands and beyond. Did you know, by the way, that:

... Royal Schiphol Group is the owner and operator of Amsterdam Airport Schiphol, Rotterdam The Hague Airport, and Lelystad Airport?
... you can fly to 301 direct destinations from Schiphol Airport?
... as a Site Reliability Engineer, you strengthen the Digital & Technology business area.

Schiphol Operations has formulated the ambition for 2030 to be the standard in leading a safe and effective airport system under pressure. The new Business Platform Schiphol Operations (BPSO) plays a key role in this by contributing directly to a safe, predictable, and resilient operation through Operational Technology (OT), Information Technology (IT), and data solutions.

Schiphol connects your world. With the best people, we make travel safe and responsible. You contribute to this with your unique talents, such as the way you work with a positive and energetic attitude and enthusiastically pursue goals. In any case, for this position, you have:

• a higher professional education (HBO) level of work and thinking, preferably in IT, software engineering, infrastructure, cloud, operations, or a similar field.
• approximately two years of relevant experience in operations, platform engineering, cloud, DevOps, application management, or SRE.
• basic knowledge of Linux, scripting, and cloud or container platforms. Experience with Azure, OpenShift, or Kubernetes is welcome.
• affinity with monitoring, logging, metrics, alerting, incident management, and structural problem-solving.
• good command of Dutch and English for collaboration with various stakeholders, teams, and suppliers.
• a sense for the balance between speed, quality, and "good is good enough": you help to make sharp choices without losing sight of the reliability of the foundation.

• € 5231 to € 7257 gross per month (scale 12).
• A 13th month.
• 14.4 diversity hours. You can use these hours to be (extra) off on a public holiday of your choice.
• You will receive an iPhone from us.
• Room for development on a professional and personal level. For example, there is a personal sustainable employability budget for, among other things, pension (contributions), financial advice, paid leave, training, (career) coaching, and vitality.

These are just a few of our employment conditions that belong to this position (based on a 36-hour work week). Schiphol has even more to offer you. For the complete overview of all employment conditions, go to Employment Conditions - Working at Schiphol.

What are your talents? What are your dreams? What is your story? We are curious about you and would like to invite you to apply. You can apply by sharing your motivation and CV with us via the application button below.

• For more information about applying at Schiphol: Schiphol Careers.
• Do you have questions about the content of the Site Reliability Engineer position? Contact Gian Battista Marci via gian-battista.marci@schiphol.nl or +31683010606.
• Do you have questions about the application process? Direct them to Lars Jongkind via lars.jongkind@schiphol.nl or +31 619838406.
• An assessment may be part of the process.