Employee Operational Assignment PS

Vacancy type: Regular
Location: Schiphol Centrum
Hours per week: 32-40
Education level: Mbo; Havo
Apply until: 29-10-2026

Working as employee operational assignment PS: the opportunity you truly do not want to miss. The Passenger Services department consists of various units, including the Passenger Flow Control unit. In this unit, all control and management activities are organized. This provides the possibility to deploy Passenger Services employees as optimally as possible across the various units. Get to work with the efficient scheduling of resources within the various sub-processes of Passenger Services, and contribute to ensuring all operations at Schiphol run optimally. As an Employee Operational Assignment, you take charge and act as a central hub within Passenger Services.

As an employee operational assignment PS, you are responsible for scheduling available employees and resources within an assigned sub-process. You do this by issuing work orders via various communication methods and by anticipating disruptions in the process. In this way, you ensure that all services can be carried out safely, timely, and efficiently, so that flight operations run flawlessly. You work closely with your colleagues in operations and play a key role in improving processes.

Furthermore:

• you direct employees by giving clear work orders via systems or radio;
• you react proactively to disruptions, such as delays or other operational issues, and take the necessary actions to minimize the consequences;
• you contribute to drawing up the production planning for the day of execution and advise on leave requests;
• you ensure a motivating work atmosphere, where you address employees regarding compliance with procedures;
• you pass on all relevant information to the colleague of the next shift at the end of your shift.

You will join the dynamic Passenger Services team at KLM at Schiphol. You will work together with a diverse group of professionals who are responsible for the daily operation of passenger handling. The team is focused on achieving the highest customer satisfaction and the efficient handling of flights for KLM and its partners. As an employee operational assignment PS, you are the link that makes everything run smoothly, and you work within a corporate culture that focuses on teamwork, reliability, and innovation.

You are able to switch gears quickly and can effortlessly set priorities when necessary. As a true problem solver, you are able to make the right choices quickly in hectic situations and act decisively. In addition, your ability to maintain an overview, even in busy moments, is of great importance. You enjoy thinking along about process improvements and are not afraid to put new ideas into practice. You have a hands-on mentality and know how to motivate your team to achieve collective goals.

Furthermore:

• you have experience in functionally addressing teams in an operational environment;
• you have knowledge of operational processes within Passenger Services;
• you have an affinity with the use of automation tools;
• you can work well under pressure and you have strong analytical abilities;
• you are familiar with working in a dynamic work environment where you collaborate with different teams.

Job requirements

• mbo-4 work and thinking level, with extensive relevant experience;
• thorough knowledge of the handling processes and procedures of Passenger Services;
• experience working in a busy, operational setting and under high work pressure;
• affinity with automation and process optimization;
• good command of the Dutch and English languages, both spoken and written.

• A challenging role at a unique Dutch company;
• A gross salary between € 3,099.47 and € 4,129.58 gross per month;
• Plenty of room for personal development and great growth opportunities;
• Shift allowance up to 30%;
• An excellent pension scheme;
• 8% holiday allowance;
• An end-of-year bonus of 8.33%;
• A profit-sharing scheme, up to 20%;
• 25 vacation days and 7 extra free days;
• Significant discount on flight tickets (if you have been employed for at least 6 months);
• A sustainable transport policy, including 100% free travel to work via Public Transport (within the Netherlands);
• Discount on your health insurance;
• A budget for sustainable employability.

Then do not wait any longer, and apply for the 'final boarding call' on 29-10-2026!
You do not need to write a motivation letter; during your online application, we will ask you several targeted questions. Your application procedure consists of two interviews and possibly an assessment, capacity test, and a security screening.

Candidates who are positively selected for the first interview will receive an email in which they can choose a suitable time slot for the interview themselves. This keeps the process fast and clear, and gives you control over your schedule. You will hear from us within two weeks after the vacancy closes.

You can log in to your personal candidate profile at any time. Here you will find the vacancy you applied for - even after it has closed - as well as a clear dashboard with any other ongoing applications within KLM, including status updates. Do you have the drive to grow further in this role? Then we look forward to your application.

Did you know that according to research, women are less likely to apply than men if they do not meet all the job requirements? A shame. Because 'the perfect candidate' is, in our view, a myth. So, do you have the drive to still grow in some aspects of this role? We look forward to your application.

A reference check may be part of the application procedure.

If you want to know more about the position, please contact the hiring manager. Call or email the recruiter for questions about the application procedure. In both cases, do not forget to mention the vacancy number: #22545. At KLM, we believe in the power of diversity. Do you want to read more about this topic? View our statement.

Marlous Enderman: MARLOUS.ENDERMAN@KLM.COM or 0610469097

Bas van Dijk: BAS-VAN.DIJK@KLM.COM or +31 638992784

We do not appreciate recruitment based on this vacancy.