Manager Operations Planning & Performance

• You have a Bachelor's/Master's level of working and thinking and at least 3 years of work experience in operational planning, logistics, or supply chain, preferably in a fast-growing e-commerce or retail environment.

• You move easily through the entire organization, from the floor to management. You actively seek collaboration and get different teams effortlessly aligned. You create support and get people on board with a collective approach, even when you do not have formal authority over them.

• You are strong with data. You dive into the numbers yourself, build a model or dashboard if necessary, and translate analyses into concrete choices for the operation. Experience with SQL, BigQuery, and Data Studio is a plus.

• You look beyond your own scope and oversee the entire chain. You understand how a choice in planning impacts the warehouse, the road, and the customer, and you know how to find the right balance between cost and quality.

• You are result-oriented and know what it means to take ownership. You like to make things easy and concrete. You easily translate complex issues into understandable actions.

• You keep a cool head when things get tense. Peaks, unexpected absences, or last-minute changes do not throw you off; you prioritize, replan, and ensure the operation keeps running.

• You speak fluent Dutch and English.

What we offer

• Working at a B Corp certified company, where you get the chance to make your mark on the European food system.

• 27 vacation days to rest and recharge.

• An extra day off per year to commit to volunteer work and do something good.

• Attention to your mental health with online guidance from certified psychologists via OpenUp.

• For later, a perfect pension via BPFL.

• Every month food for thought, with workshops and talks via the Crisp University.

• Regular tastings or workshops at the office or at one of our suppliers, to see how our tastiest products are made—and of course, to taste them too.

• A comprehensive, organized lunch at the office every day.

• Enthusiastic, smart colleagues and time to get to know each other during sports, events, and tastings.

• And... a significant discount on your Crisp groceries, because of course you want to eat well at home too.

At Bij Crisp, we have a mission: to make food with more flavor accessible to everyone. To achieve this, every link in our operation, from warehouse to front door, must connect seamlessly every day. As Manager Operations Planning & Performance, you are the pivot between what the customer orders and how we make that happen logistically. You bring all operational links together into one tight, integral plan and help build a reliable operation that is ready to grow smartly.

What you will do

You are the owner of the integral operational planning. You translate expected customer demand into concrete capacity on the road (how many couriers do we need per day and per hub?) and, together with the Operations Manager, determine the planning strategy for the short and medium term. You ensure tight planning between Delivery, Retention, and Warehouse. This way, everyone works from the same foundation, and your sharp eye takes our processes to a higher level.

• You lead a team of route planners (working students and starters). Together, you ensure the most efficient delivery routes every day. Your team is in direct contact with the delivery hubs, the warehouse, and the growth department to coordinate capacity.

• You work closely with teams throughout the entire organization, from Tech and Analytics to Recruitment. To know what is happening, you can regularly be found where the action is: at our delivery hubs and in the warehouse.

• You manage based on operational KPIs (such as Drops per Hour and Time per Stop) and manage important cost lines. Together with the Regional Manager and Business Analyst Delivery, you continuously optimize our delivery network.

• You hold ultimate responsibility for the link between our warehouse and the hubs. You maintain contacts with truck carriers, manage performance (On Time) and costs (Cost per Drop), and maximize the fill rate.

• You are always looking at what can be improved, keep an eye on market trends and innovations, and actively propose them when you see opportunities. You identify opportunities in the operation, make the impact transparent, and lead improvement projects from idea to implementation, for example in the areas of service time, automation of planning tasks, or the design of our network.

• You are part of the Delivery team and report to the Head of Delivery.

This is you

Apply via the button below. The more you can share about yourself and the reason you are applying, the better.
At Crisp, we strive for an inclusive and diverse work environment in which everyone is welcome, regardless of their background, gender, age, ethnicity, sexual orientation, religion, or disability. We encourage applicants with diverse perspectives and backgrounds to apply and believe in equal opportunities for everyone. We value the unique contributions that every employee can make and are determined to create an inclusive workplace where everyone is respected and valued.