Customer Service Trainer (32 - 40 Hours)

Experience within customer contact, contact centers, or customer service. Additionally:

• HBO (Higher Professional Education) level of work and thinking.

• Experience with training, coaching/ quality monitoring

• Strong communication skills and natural authority

• Experience with planning, organizing, and monitoring progress

• Affinity with AI, innovation, and modern learning methods

• Entrepreneurial and inquisitive mindset

• Experience with E-learning, quality measurements, or process improvement is a plus

• Good command of the Dutch language and smart in international communication.

At HBM, you get the space to build, improve, and innovate within an organization with international ambition. You get the chance to make a real impact on how customer contact is organized and experienced within HBM. Additionally:

• A one-year contract with a view to permanent employment.

• A competitive salary between €2,944 and €4,530 per month (based on full-time), depending on your experience and skills.

• A good pension scheme with a low employee contribution.

• Travel allowance for commuting, a lease bike plan, and a home office allowance for the days you work from home. Prefer to come to the office every day? That is no problem!

• A pleasant working atmosphere with plenty of room for your own input and personal development. There is a pleasant working atmosphere at the office and during outings.

• Staff discount on HBM Machines products.

• A bonus scheme; this is dependent on the company results and can amount to up to 1.5 months' salary!

Do you want to build smarter customer contact, help colleagues grow, and work with training and coaching, quality, and AI within a fast-growing international organization?

At HBM Machines, customer contact has long been about more than just helping customers. Every day, we build a smart, personal, and future-proof customer experience. From pre-sales advice to technical support, and from simple questions to specialist support for machines and tools.

That is why we are looking for an entrepreneurial trainer and coach who helps colleagues grow, monitors quality, and actively contributes to the further professionalization of customer contact within HBM. Someone who gets energy from developing, improving, and innovating.

In this role, you ensure that customer-facing teams become smarter, better, and more professional. You develop training, analyze customer contact, guide colleagues in their development, and investigate how AI, e-learning, and modern learning methods can contribute to an even stronger customer experience. In doing so, you work closely with Customer Service, process coordination, management, and external partners. No week is the same, and it is precisely that variety that makes this position so much fun.

• Coordinating training and development within Customer Service.

• Developing training, e-learning, and modern learning methods.

• Coaching colleagues on customer contact, technique, and quality.

• Analyzing and improving customer contact via various channels.

• Contributing to smarter customer contact with AI, tooling, and process improvement.

We would love to receive your CV and motivation via the 'apply' button. Questions beforehand? Then you can contact Alexandra, our Recruiter, via solliciteren@hbm-machines.com or 06 86 84 95 75. The vacancy will be closed when the right candidate is found. We strive to respond to your application within a few days.