Planner/Service admin

• Challenging projects in an innovative company
• Opportunities for professional development
• Collegial working atmosphere in a multidisciplinary team
• Good salary and secondary employment conditions
• Employer that values safety and sustainability
• 27 vacation and 13 ADV days

As a Planner / Service Admin, you are an important link between our customers, service technicians, work preparation, and internal departments. You are the first point of contact for customers when scheduling maintenance work and breakdowns. Additionally, you make an important contribution to the administrative processing of work orders and support the Field Service department in daily operations.
In 2027, our organization will transition to a new service program. As a Planner / Service Admin, you will support this transition in the areas of implementation and data migration. You will be involved in the project team at an early stage, allowing you to get to know the service department well in a short time and actively contribute to the further professionalization of our processes.

The team consists of twelve service technicians, one work preparer, and one Planner / Service Admin. In this position, you report directly to the Field Service Manager. Additionally, you work closely with the support department of our Customer Service Team. Breakdowns are received by this department. As soon as a breakdown has been converted into a work order, it is up to you to schedule it in accordance with the agreements made, follow up on it, and communicate clearly about it to all parties involved.

In this role, you are responsible for planning, monitoring, and adjusting service activities. You ensure that our service technicians are deployed efficiently and that customers are informed in a timely and clear manner.
Your activities include, among others:

• Scheduling service engineers based on availability, knowledge, location, and urgency.
• Coordinating preventive and corrective maintenance.
• Assessing breakdown reports and determining the correct priority.
• Aligning activities with customers, suppliers, and internal departments.
• Monitoring response times, contract agreements, and service levels.
• Adjusting the schedule for urgent jobs, overruns, or technician absences.

In addition to planning, you support the Field Service department with various administrative tasks. You ensure that work orders are processed completely, correctly, and in a timely manner.
Your activities include, among others:

• Processing and checking service slips.
• Maintaining customer data, installation data, and contract information.
• Supporting the preparation of quotes for service work or parts.
• Processing hours, materials, and travel data.
• Preparing invoicing for the administration department.
• Archiving reports, measurement data, and maintenance documents.

You support our service technicians so that they go out well-prepared and can perform their work efficiently. This includes thinking about:

• Providing scheduling, customer information, and technical documentation (with support from the support department).
• Ensuring engineers have the correct work slips and information.
• Aligning changes in the schedule.
• Processing feedback from the field service.
• Identifying bottlenecks in capacity, material availability, or customer appointments.
   

We are looking for a colleague who gets energy from planning, organizing, and collaborating. Someone who maintains an overview, communicates in a customer-oriented manner, and enjoys getting a little better every day together with the team. Within our organization, there are plenty of growth opportunities in the long term. Especially with a view to the transition to a new service system, this position offers great opportunities to develop yourself and visibly make a difference.

We are looking for an enthusiastic, accurate, and service-oriented colleague who can maintain a good overview in a dynamic environment. You are a strong communicator, know how to set priorities, and enjoy working together with customers, technicians, and colleagues from different departments.
You recognize yourself in the following profile:

• MBO working and thinking level.
• Experience in a similar position is desirable, but not necessary.
• Strong communication skills.
• Patient, stress-resistant, and solution-oriented.
• Good command of the Dutch and English languages.
• Preferably experience working in Google Workspace.
• Affinity with technology or service-oriented organizations is a plus.