Customer Facing & Order Management Representative

Who you are
You are a customer-oriented professional who gets energy from contact with customers and finding solutions. You work accurately, maintain an overview, and know how to manage different priorities well.

In addition, you bring the following:

• At least 2 years of experience in a customer service, customer care, or similar role.

• Experience with order management or order processing is a plus.

• Experience with CRM systems and other customer-oriented applications.

• Strong communication skills and a professional customer-oriented attitude.

• Good organizational skills and attention to detail.

• Ability to collaborate effectively with various internal stakeholders.

• Proactive attitude and a continuous improvement mentality.

• Good command of the Dutch and English languages, both spoken and written.

What we offer you
At Essity, we work every day toward our goal: Breaking Barriers to Well-being. That gives meaning to everything we do. We improve people's well-being and contribute to positive change for society and the environment. Additionally, you can count on a challenging and varied position within an international organization, an open, informal, and collaborative culture, room for personal development and growth, and the opportunity to make an impact for customers and colleagues alike. We offer an attractive benefits package, including hybrid working with flexibility for a good work-life balance.

Innovate for Good | Excel Together | Be You with Us

Do you want to make a difference for our customers and ensure an excellent customer experience? Are you service-oriented, a strong communicator, and do you get energy from solving customer inquiries? Then we are looking for you!

At Essity, we believe that good service goes beyond just answering questions. As a Customer Facing & Order Management Representative, you are the connecting link between our customers, Sales, Marketing, and various internal specialists. You ensure that customers are helped quickly, professionally, and with a personal approach.

About the role
As a Customer Facing & Order Management Representative, you are the first point of contact for your own customer portfolio while simultaneously supporting our Sales and Marketing teams. You build sustainable relationships with customers and ensure that their questions, requests, and challenges are resolved efficiently.

Thanks to your knowledge of our processes and your proactive attitude, you make an important contribution to an optimal customer experience. You work closely with colleagues within Customer Service, Sales, and various specialist teams to offer customers the best possible service.

What you will do

• Acting as the first point of contact for customers and internal stakeholders.

• Ensuring an excellent customer experience by resolving questions, requests, and complaints quickly and effectively.

• Building and maintaining strong customer relationships.

• Actively collaborating with Sales to optimally support customer inquiries and commercial opportunities.

• Processing, monitoring, and following up on orders within the order-to-billing process.

• Liaising with internal specialists regarding complex issues or exceptions.

• Proactively identifying opportunities for improvement in processes and service delivery.

• Ensuring a complete and up-to-date overview of customer interactions in our systems.

• Contributing to the continuous improvement of the customer journey and internal processes.

Oct 11, 2026

Essity262031