Jobs in the Netherlands, in English.

Customer Service Representative

On-site in Venlo·Full-time·Added 10 days ago

Still open when we checked on 8 Oct

DSV

100 open roles

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Overview

Job details

Full-time
Per the ad.

Requirements

Dutch
The ad asks for Dutch, or counts it in your favour.

Skills

Warehouse

This job advert was originally written in Dutch.

Pay & benefits

What you'll get

a salary that is in accordance with the DSV Contract Logistics collective labor agreement;
a professional and informal working environment where your voice counts;
24 vacation days, 4 ADV days, and 8% holiday allowance;
a favorable pension scheme, part of which is premium-free and includes an employee contribution of 5%;
access to knowledge and training via our DSV Academy. This allows you to grow and exert influence on your career path.

The role

Job Req Number: 125680
Time Type: Full Time

Move forward as a Customer Service Representative at DSV in Venlo

Are you someone who loves tackling operational and logistical challenges? Do you always strive for ultimate customer satisfaction? Are you known for your commitment, responsibility, and ownership? Then we are looking for you!

What you'll do

As a customer service representative, you are the first point of contact for our customers in Venlo. You ensure that questions, orders, and complaints regarding storage and transport are handled correctly. You contribute to a smooth flow of processes. You work towards this.

How do you do this? With your knowledge of operational and logistical processes, you ensure that the correct data and schedules are available for incoming goods, order processing, and outgoing deliveries within our warehouse. You keep an eye on the pick and pack process and recognize any problems, which you solve and communicate to the customer and carriers. You achieve this by:

You will succeed in

continuously monitoring the pick and pack process via our warehouse management system and through coordination with the customer;
identifying problems and informing customers in a timely manner about any delays or changes;
acting as the operational point of contact for assigned customers and internal teams;
handling customer complaints and, if necessary, passing them on to the correct departments.

You bring

a great passion for your profession and know how to convey this effortlessly to your colleagues. The transport and logistics sector is therefore where you feel completely at home;
experience in a similar position, such as customer contact employee, customer service employee, or a comparable role;
a customer-oriented approach is second nature to you. Additionally, you learn new systems quickly and are strong in communication;
strong command of both the Dutch and English language is excellent, both orally and in writing.

It all counts for this vacancy of customer service representative in Venlo. Furthermore, it is of course important that you feel at home with us. That will certainly go well if you like to take action, have courage, and want to grow with DSV.

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial, competitive, and always wants to grow as an organization. That is why we are looking for people who want to grow with us. In addition to a challenging job in an international environment, we also offer:

Hiring process

Send your CV with a motivation letter or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Xavier Pellaers will answer all your questions via 06 2716 7986 or ext.xavier.pellaers@dsv.com

We only contact you via official company addresses (e.g., @dsv.com or @nl.dsv.com) and never approach candidates via personal email services such as Gmail or Hotmail.

About DSV

Industry: Logistics
Founded: 1976
Employees: 50,000–100,000
Headquarters: Hedehusene, Denmark
Website: dsv.com

In their own words

About the company & team

Your team at DSV stands out due to a diverse mix of international colleagues and a high degree of collegiality. We support each other where necessary and learn from each other. We work hard, have a good sense of humor (we think) and having fun in the workplace is a priority!

DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via air, sea, rail, courier, or road transport, or where we can offer warehousing.

"At DSV, it's not just about delivering excellent service, but also about building strong relationships with our customers. Our dedication and passion make the difference," says Malgorzata Breemen, Customer Service Supervisor.

In the Netherlands, we work from more than 40 locations, with more than 5,000 colleagues. Together, we take on the challenge brought about by a rapidly changing environment. We make fast decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

Working at DSV is like competing in the best sports.

As a world leader in transport and logistics, we have experienced extraordinary growth. And we continue this by remaining innovative, digitizing, and building upon our successes.

With nearly 150,000 colleagues in more than 90 countries, we provide solid service to our customers every day and help them achieve their goals. We know that we can best achieve this by attracting new talent, fresh perspectives, and ambitious people like you.

At DSV, performance is in our DNA. We don't just work in logistics - we want to shape the future of logistics. This ambition translates into a dynamic environment based on collaboration with world-class team players, taking responsibility, and taking action. We value inclusivity, embrace different cultures, and respect every individual. If you want to make an impact, earn the trust of customers, and build your career with the nicest colleagues in the Netherlands, then DSV is your employer!

Start here, go anywhere.

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