Customer Service Specialist

At HBM, you get the chance to help build a modern customer service department within an organization that is constantly in motion. A place where you can grow, improve, and make a real difference for customers and colleagues alike. Additionally:

• A one-year contract with a view to permanent employment.

• A competitive salary up to €3,909 per month (based on full-time), depending on your experience and skills.

• A good pension scheme with a low employee contribution.

• Travel allowance for commuting, a lease bike plan, and a home office allowance for the days you work from home. Prefer to come to the office every day? That is no problem!

• A pleasant working atmosphere with plenty of room for your own input and personal development. There is a pleasant working atmosphere at the office and during outings.

• Staff discount on HBM Machines products.

• A bonus scheme; this is dependent on the company results and can amount to up to 1.5 months' salary!

Help build a modern customer service department where e-commerce, AI, and customer experience converge

Customer service is changing rapidly. AI and automation in e-commerce mean that customers want to be helped faster, smarter, and more personally. At HBM Machines, we are building a department that aims to lead the way in this.

That is why we are looking for people who get energy from customer contact and also enjoy making processes smarter. People who show initiative, act quickly, and want to make an impact within a rapidly growing organization.

You proactively help customers via email and chat, and sometimes reactively by telephone with questions about machines, tools, and orders.

Within the team, plenty of opportunities are arising to further develop yourself towards product knowledge, customer processes, customer experience, or international support.

• You help customers via email, chat, and telephone with questions about orders and products.

• You coordinate with logistics, e-commerce, and product specialists to help customers further quickly.

• You identify recurring customer questions and translate these into improvements.

• You think along about smarter processes, automation, and AI applications.

• You contribute to a strong customer experience within a fast-growing e-commerce organization.

A dose of curiosity. Additionally:

• HBO (Higher Professional Education) level of work and thinking.

• You get energy from customer contact; you want more than standard customer service

• Experience within customer contact, contact centers, or customer service. This can also be within Hospitality, Retail, or Support.

• Affinity with AI, e-commerce, and/or technology.

• Enterprising; you enjoy thinking along and act quickly. You like to share ideas and take the lead in implementing them.

• Good command of the Dutch and English languages