Inside Sales

Do you want to play a key role in strengthening customer relationships, realizing commercial opportunities, and shaping modern service delivery within an international and fast-growing organization?

• Play a key role in growing online revenue by guiding B2B customers toward the best digital solutions and an optimal customer experience.

• Become the go-to contact point for customers via telephone, email, chat, and digital platforms, where you will have a direct impact on customer satisfaction and loyalty.

• Combine commercial insight and customer focus by supporting customers with complex price inquiries, bids, and product configurations.

My name is Michael Krieberg and I am Team Manager Inside Sales at Dustin. As a leader, I believe in creating a positive and result-oriented work environment in which trust, ownership, and continuous development are central. I derive a lot of energy from coaching talent, stimulating new ideas, and helping team members to achieve their best, so that we can achieve great results together.

Your role and influence as Inside Sales

Responsibility: You will be responsible for stimulating digital customer adoption and online revenue growth by optimally supporting B2B customers throughout the entire online customer journey.

Collaboration: Together with your team, you will ensure an excellent customer experience across all digital sales channels and stimulate the adoption of our online platforms. You will work not only closely with your direct team members, but also with the Account Management, Category Management, and Customer Success departments to realize the best solutions for our customers.

Core activities:

• Deliver an excellent customer experience via telephone, email, chat, and digital channels and act as the first point of contact for customers.

• Stimulate online revenue growth by guiding customers in the optimal use of Dustin's digital platforms and online solutions.

• Manage quotes, price inquiries, and orders, and work closely with Account Management and Customer Operations to ensure smooth service delivery.

We believe that Dustin has more to offer than just the benefits mentioned here. You will fully understand this once you work with us. Curious? Our Life at Dustin page has everything you need.

For this specific position, you can expect the following:

• You will receive a €0.26 per kilometer travel allowance or a full public transport allowance.

• Home office allowance of €2.45 per home office day, paid monthly.

More of our benefits can be found below in the vacancy.

Who could be successful in this role?

"We see you as a curious and driven person who gets energy from helping customers, sees opportunities to stimulate digital growth, and loves to make a difference in a commercial environment.

Additionally, it is important that:

• You have an MBO+ working and thinking level.

• You have a commercial attitude and customer-oriented mindset, combined with a proactive, accurate, and solution-oriented way of working.

• You possess strong communication skills in Dutch and English.

To guarantee a fair recruitment process without unconscious bias, we treat your application anonymously and do not accept cover letters. We therefore request that you do not send a cover letter, so that the selection is based exclusively on professional competencies. We expect the following steps in the recruitment process:

• Telephone introduction with recruiter, Sander Dirks

• 1st interview with Hiring Manager, Michiel Krieberg

• Assessment (personality and cognitive skills test)

• 2nd interview with Head of Inside Sales, Hans Janssen

For questions about this position, please contact Sander Dirks via email.