Jobs in the Netherlands, in English.
20,000+ live jobsHybrid in Hengelo·Full-time·Added 2 months ago (last checked 15 Oct)
This job advert was originally written in Dutch.
Holds a technical degree and HBO (higher professional education) working and thinking level with demonstrable work experience in a technical environment
Is strong in problem analysis and has a solution-oriented basic attitude
Has a creative, pragmatic, and result-oriented mindset and can work both independently and in a team
Possesses the social-communicative skills to effectively switch between customer and internal organization
Has good written and oral communication skills in Dutch and English. Given the international character of our customers, a second foreign language is a plus
You are part of a fun team in a high-tech, innovative, international environment
The opportunity to grow within the organization, for example in technical, management, commercial, or international aspects
Space for personal development and individual initiative
A nice workplace in a modern building, with attention to a good work-life balance and flexibility
40 vacation days per year, travel expense allowance, and the possibility to personalize your employment conditions, such as buying or selling hours, internet costs, bicycle plan, company fitness, union dues, or moving costs
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Location: Hengelo, Netherlands
Your challenge lies in obtaining a thorough solution and offering it to the customer quickly and in a clear and formal manner. In this, you are the link between our customers and the internal organization.
You are responsible for the registration and administrative handling of customer questions and monitor the progress.
In addition to handling customer questions, where you proactively seek solutions and possible product improvements, you actively contribute to various customer reports.
You report to the Manager Customer Service Center and are co-responsible for achieving the set service performance indicators.
Registering customer issues
Monitoring the progress of questions and issues, both internally and externally
Organizing and facilitating Technical Assistance
Analyzing customer problems and supporting their resolution
Reporting to customers
Advising customers
Technical point of contact for customer service inquiries
Technical advisor for service sales
With further expansion of service activities, is prepared to be deployable for evening and weekend shifts in the future
Online application, recruiter review, one or more interviews with the recruiter and hiring manager, then offer 1 interview
Within Thales, we develop advanced radar and command systems for defense customers worldwide. These systems are operationally in use and require continuous technical support.
In this role, you will work from the Customer Service Center in Hengelo and have daily contact with customers and internal teams.
You will support customers using Thales services and products and provide, where possible, technical substantive support in handling technical problems, technical questions, and customer complaints.
You are the first point of contact for customers regarding general and technical questions. Where possible, you will resolve customer questions independently.
For complex customer questions, you will initiate a process to reach a suitable solution. In doing so, various technical specialists within (and outside) Thales NL may be called upon.
Diversity Statement
We actively support a work pattern that fits your personal situation and help you achieve your ambitions. Equal opportunities, inclusion, and an informal culture are therefore a matter of course for us. Your well-being and job satisfaction are also important to us! Therefore, we offer you the flexibility to do what is important to you, such as part-time work, job sharing, working remotely, or flexible start and end times.
Security Requirements
For some positions, a security screening may be necessary, for which additional supporting documents may be required. More information about this can be found at the General Intelligence and Security Service.
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