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Eindhoven

Customer Support Engineer

Hybrid in Eindhoven·Full-time·Added 16 days ago (last checked 12 Oct)

Signify

17 open roles

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Our summary

Work mode: Hybrid, Eindhoven
Contract: Full-time
Languages: Dutch

Skills

IoT
Troubleshooting
Mentoring
Electronics
Root Cause Analysis

Requirements Pay & benefits The role Company

This job advert was originally written in Dutch.

Requirements

What we're looking for

You do not need to be a lighting expert. However, we are looking for someone who is curious about technology and enjoys understanding how lighting products and systems (co)operate. This is a full-time position (40 hours) where we require a customer-oriented attitude and excellent communication skills in Dutch, both oral and written.

Perhaps you are currently working as:

Field Service Engineer
Support Engineer
Service Engineer
Maintenance Engineer
IoT Engineer
Network Engineer
Software Support Specialist

Or you have a technical background in:

Electrical engineering
Mechatronics
Industrial Automation
Computer Science
Software Engineering
Mechanical engineering

More importantly:

✅ You love troubleshooting
✅ You think analytically and in a structured manner
✅ You want to know why something goes wrong
✅ You enjoy customer contact
✅ You get energy from new technology

What you'll bring

• Bachelor's degree in Electronics, Mechanical Engineering, Computer Science,

Software Engineering, or a related technical field.

• Alternatively, a technical diploma combined with relevant professional

experience.

• Experience troubleshooting technical systems and supporting customers in a field service or technical support environment.

• Knowledge of software, connectivity, digital systems, or IoT technologies.

• Strong analytical and problem-solving skills.

• Experience working in projects or project-based environments.

• Customer-oriented mindset with excellent communication skills.

Nice to have

• Knowledge of lighting systems is a plus but not mandatory.

Languages

• Fluency in Dutch.

Pay & benefits

What you'll get

At Signify, you get the chance to work on technology that is visible worldwide.

Additionally, we offer:

An excellent salary matching your experience
Annual bonus scheme
25 vacation days plus the possibility to purchase extra days
Hybrid working and plenty of flexibility
Excellent training and development opportunities
An attractive pension scheme
Discount on Signify products
The possibility to become a Signify shareholder

• Competitive salary based on your experience.

• Annual performance and company bonus.

• 25 vacation days, with the possibility to purchase up to 20 additional days.

• Hybrid and flexible working environment.

• Extensive learning and development opportunities.

• Attractive pension scheme and collective health insurance.

• Employee discounts on Signify products.

• Opportunity to purchase Signify shares.

The role

When an entire office building no longer communicates with the lighting management system. When luminaires fail unexpectedly. When a customer sees a malfunction that no one can immediately explain.

That is when your work begins.

At Signify, we develop smart lighting solutions that make buildings, cities, and industrial environments more intelligent, sustainable, and energy-efficient. Behind that technology are products, software, connectivity, sensors, IoT platforms, and complex systems that must work together perfectly.

As a Customer Support Engineer, you dive into the technical challenge behind the malfunction. You analyze data, search for the root cause, and work together with specialists from various disciplines to realize a lasting solution.

This is no traditional service desk role. This is a role for someone who gets energy from technology, loves solving puzzles, and does not stop until he or she understands why something is happening.

What you'll do

You investigate malfunctions remotely, analyze them, and bring the actual cause to light.

Customers rely on your knowledge when lighting does not do what it should do.

You look beyond the immediate solution. By recognizing trends and recurring issues, you help improve products and processes structurally.

From Quality Engineers to Product Development. Together, you ensure that problems are definitively resolved.

As a Customer Support Engineer, you will:

Resolve complex technical issues and provide high-quality support to customers.
Analyze product and system failures, identifying root causes and implementing preventive actions.
Support customers both remotely and on-site when required.
Collaborate with Quality, Engineering, and Business teams to drive lasting solutions.
Manage and execute recall activities.
Ensure accurate documentation of cases and solutions within our support systems.
Proactively identify recurring issues and recommend service improvements.
Build trusted customer relationships and advise on additional service opportunities.
Contribute to improving service efficiency, effectiveness, and customer satisfaction.
This is a full-time position (40 hours per week) based in the Netherlands.

What makes this position interesting?

You will work on:

Products used worldwide
Connected lighting systems
Networks and connectivity
Smart buildings and smart city solutions

You are the one who brings technology, the customer, and the solution together.

About Signify

Industry: Lighting
Website: signify.com

In their own words

About the company & team

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we'll transform our industry, making a lasting difference for brighter lives and a better world.

Because here, you do not work on just one machine or one product. You work on complete ecosystems of hardware, software, sensors, connectivity, and data.

You will join a team of 11 technical engineers who challenge each other, share knowledge, and solve complex problems together.

And in the meantime, you contribute to a more sustainable world in which technology handles energy more intelligently.

Are you someone who prefers to find the cause rather than devise a workaround?

Then we would love to meet you.

Become a Customer Support Engineer at Signify and help shape the future of connected lighting.

*English version

Customer Support Engineer | Signify Netherlands

Help shape the future of connected lighting!

At Signify, formerly Philips Lighting, we are the global leader in lighting and smart lighting solutions for professionals, consumers, and the Internet of Things (IoT). Every day, our innovations make cities smarter, buildings more sustainable, and lives better.

We are looking for a Customer Support Engineer who is passionate about technology, problem-solving, and customer success. In this role, you will combine your technical expertise with customer interaction, helping to resolve complex issues related to our connected lighting systems and software solutions.

You will join a team of 11 highly skilled Service & Support Engineers dedicated to delivering outstanding service across the Netherlands. If you enjoy troubleshooting, root cause analysis, and working with innovative technologies, we would love to hear from you.

Work for the global market leader in lighting and connected technologies
Be part of a collaborative team with extensive technical expertise
Gain exposure to innovative IoT, software, connectivity, and smart lighting solutions
Take ownership of challenging technical cases and drive continuous improvement
Develop your career through world-class learning, coaching, and growth opportunities
Contribute to a more sustainable and energy-efficient future

You can grow a lasting career here. We'll encourage you, support you, and challenge you. We'll help you learn and progress in a way that's right for you, with coaching and mentoring along the way. We'll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.

Come join us, and together we can light up the future.