Capacity Manager

• Minimum 3 years of experience in a similar role (e.g., Resource Manager, Service Delivery Manager, Project Manager, or Program Manager).
• Excellent command of the Dutch and English languages.
• You have a sense for commercial opportunities and know how to translate this into appropriate actions.
• Effective collaborator with the ability to manage conflicting interests.
• Combines operational excellence with a data-driven mindset.
• Excellent relationship management and communication skills.
• You are analytical, flexible, and stress-resistant.
• You are organizationally sensitive and empathetic.
• Detail-oriented and able to maintain an overview in complex situations.
• You dare to provide clear direction and manage colleagues and management when necessary.
• You are experienced in using PowerPoint, Excel, and functionalities such as pivot tables and dashboarding.
• Proactive attitude: seeing what is needed to keep operations running smoothly (setting priorities)

• Experience with numbers & finance and/or willingness to learn
• Experience with Data & Data analysis (e.g., PowerBI) and/or willingness to learn

At Sopra Steria, we ensure that you can do your work with pleasure and in balance. Therefore, we offer an attractive and flexible package of employment terms:

• A permanent contract and a gross monthly salary between €4,000 and €5,000 based on full-time employment (40 hours per week);
• At Sopra Steria, we believe equal pay for equal work is important. Scaling within this salary range is therefore determined based on objective criteria such as experience, knowledge, competencies, and responsibilities;
• Holiday allowance of 8%;
• A variable compensation scheme with a target bonus, upon achieving pre-determined objectives;
• A mobility scheme with a choice between an electric lease car or an alternative transport arrangement, suited to your situation;
• 27 vacation days;
• Flexible hybrid working conditions, at home or in the office, depending on the role and business needs;
• A home office package including a laptop, phone, and a monthly internet allowance;
• Plenty of opportunities for professional and personal development through training, certifications, knowledge-sharing sessions, and inspiring events;
• Various social activities with colleagues, from informal drinks to sporty and substantive events;
• Opportunities for tax-friendly repayment of your student debt;
• An extensive range of benefits via our cafeteria model, including a bicycle scheme, sports subscriptions, solar panels, and collective insurance;
• A pension scheme with an employer contribution and the possibility to realize voluntary additional pension accrual.

Sopra Steria offers tailor-made end-to-end corporate technology and software solutions that help organizations make bold choices and achieve results. And successfully! With more than 51,000 colleagues in nearly 30 countries, we are among the top European digital solutions providers. Successful organizations in Europe rely on our technology because we continue to strive for innovation, collaboration, and business development.

The world is how we shape it.
Let’s shape it together

Do you have an eye for detail and the ability to create impact on both short- and long-term objectives? As a Capacity Manager, you will play a crucial role in optimizing the deployment of our people and resources and ensuring internal operations run optimally (Operational Excellence). You have a helicopter view and maintain oversight, thereby keeping focus on the right priorities for yourself and your colleagues.

1. Resource management and sourcing 
Making daily decisions regarding resourcing for projects and assignments, including collaboration with the Sourcing Hub and Sales as SPOC

2. Quality monitoring and process optimization 
Performing audits and implementing improvement actions for CV quality, margins, and operational processes

3. Reporting and performance analysis 
Preparing essential reports (rates, productivity) and performing analyses to increase gross margins

4. Billability and productivity improvement 
Driving the improvement of billability to improve TC ratios, reduce absences, and minimize productivity loss

5. Strategic employability of employees 
Promoting sustainable employability by linking employees to challenging and strategic assignments

6. Coordinator of internal organization and operational reporting 

• Optimize resource capacity through accurate planning and forecasting.
• Efficiently monitor resource processes and intervene proactively where necessary.
• Ensure up-to-date, high-quality CVs for all team members.
• Direct, safeguard, and ensure compliance with operational requirements, including: hours, rates, margins, and resourcing.
• Achieve a sustainable balance between resource supply and demand.
• Promote operational excellence and the "house-in-order" principle by continuously monitoring and improving them.

• Organization of birthday dinners and Consulting Connect Day
• Preparation of various governance meetings
• Management of mailing lists
• Setting up and sending newsletters
• Operational reports according to governance agreements

• Effective follow-up and execution of actions within the resource process.
• Mastery of bench management with timely interventions.
• Accurate, timely, and complete time registrations.
• High-quality, up-to-date CVs for all resources.
• Improved productivity and billability ratios.
• Optimized gross margins and TC ratios.