Senior Application Analyst CRM

Are you ready for a challenging role as a Senior Application Analyst within a dynamic and growing organization? 

In this position, you play a key role in optimizing and further professionalizing our business applications — specifically our CRM system. You ensure that applications and processes function optimally and are continuously improved. You are the first point of contact for questions, incidents, and change requests, and you switch effortlessly between operational support, structural improvements, and project-based work.

Thanks to your analytical ability, you quickly grasp the core of a problem and translate business needs into concrete, scalable solutions. You work in a dynamic scrum team where innovation and professionalization are central, and you also coach junior analysts in their development. In this way, you contribute directly to the stability, quality, and future-proofing of our application landscape.

• At least five years of relevant work experience, for example as an Application Analyst, Business Analyst, or Dynamics Consultant. Additionally, you are familiar with CRM systems such as Microsoft Dynamics 365 or Salesforce.
• Solution-oriented and analytical mindset: you perform in-depth analyses of incidents, problems, and changes, whereby you identify the core of the problem and offer effective solutions.
• Excellent communication skills in both Dutch and English. You interact with various stakeholders, but you also actively guide and coach junior application analysts in their development.
• Experience with initiating and supervising testing processes during system changes, with an eye for the continuity of critical processes.
• Flexibility and agility: you switch effortlessly between different tasks and projects.

• An organization with a clear vision: climate-neutral energy for all companies. We support our customers and partners in the energy transition. We are ambitious, but at the same time realistic about what is achievable.
• An open, engaged, and professional company culture: for us, a personal approach comes first, but at the same time, we remain professional and focused. We find it important that colleagues enjoy their work, and with an eNPS (employee satisfaction) of no less than +37, we know we achieve this together.
• Fun at work as a permanent part of your job.
  We celebrate successes. We do this by, among other things, closing every work week with drinks, organizing various sports events, an annual team activity, and an international company trip with colleagues from all our countries. You choose what you enjoy and where you'd like to join in.
• An international team that welcomes you.
  Driven colleagues from different countries who are looking forward to your knowledge, ideas, and energy.
• Growth opportunities without limits.
  With us, you create your own opportunities. Those who show initiative and want to grow can achieve whatever they set their minds to. You determine the pace and the direction; we provide the possibilities. There is no fixed training budget: every training, course, or program that makes you stronger in your role and contributes to our shared ambitions is fully supported. In 2025, no fewer than 102 colleagues moved internally into a new position — simply because they seized their opportunities and shaped their own paths;
• Attractive employment conditions.
  Including holiday allowance, a worry-free pension, a bicycle plan, and 28 vacation days, with the possibility to purchase up to 5 extra days with full-time employment.
• Flexible working with personal connection.
  Start your day between 7:00 and 9:00 AM. You work at the office at least three days per week, and the rest you can (if you wish) work from home. For this, you receive a home-working allowance as well as €250 to set up your home workspace to your liking. You receive this allowance regardless of whether you have already set up your home workspace or not.