Patient Care Administration (PCA) Coordinator

For the PCA team, we are looking for a coordinator. In this role, you will lead the employees of the patient care administration and fulfill a working coordinating role. You combine operational leadership with active participation in the team's daily activities.

The PCA team supports patient care within the Pathology department by carefully registering and processing patient material, research requests, and correspondence. Additionally, the team serves as a point of contact for telephone inquiries and assists in the preparation of medical discussions and clinical research.

As a coordinator:

• You provide operational leadership to the team and offer direction, structure, and clarity in agreements and decision-making.

  • You plan and distribute the work and monitor the progress, quality, and continuity of the service.

  • You take care of personnel, organizational, and financial matters within your own area of focus.

  • You create a work environment in which employees can develop, take ownership, and collaborate effectively.

  • You maintain an overview of the activities and steer towards cohesion within the team and the department.

• You are responsible for the design, execution, and continuous improvement of the work processes.

• You drive process optimization and digitalization and translate developments into concrete improvements in daily practice.

• You make proposals and generate information for the benefit of the operational policy in your own field of responsibility.

• Ensures the creation of the team's products and services.

• You coordinate with internal and external stakeholders within and outside the department.

• You actively participate in the daily activities of the patient care administration and provide leadership from the field.

In doing so, you work closely with the employees of the patient care administration, pathologists, and laboratory staff of the department. The activities are embedded in a quality system in which a proactive attitude is expected. You report to the team management of the Clinical Pathology Laboratory.

The Pathology department is part of the Diagnostics and Advice expertise unit of the Maastricht University Medical Center (MUMC+). The department possesses laboratories for both clinical diagnostics (Clinical Pathology) as well as scientific research (Experimental Pathology). Within Clinical Pathology, 12 pathologists and 45 support staff work. The laboratory is ISO15189 certified and is divided into the functional units histology, cytology, secretariat, and special techniques.

This vacancy is for the position of team coordinator within the patient care administration, consisting of an enthusiastic team of 8 employees, who all take responsibility for the logistics and administration pertaining to the department's diagnostics.

The Pathology department of Maastricht UMC+ is a highly dynamic academic department, innovative and distinctive in diagnostics and science. We are a close-knit group of employees and there is a pleasant working atmosphere. The Pathology laboratory is modern and fully up-to-date and offers the entire spectrum of diagnostics.

• You possess at least a completed Mbo (+)-level education with a (medical) secretarial/management background.

• You preferably have knowledge and experience with common medical terminology.

• You possess excellent people skills and demonstrate exemplary behavior within the team

  • Sees employees as professionals and as human beings.

  • Is visible, approachable, and available.

  • Makes agreements, keeps them, and addresses colleagues regarding their behavior.

• You possess innovative capacity and like to take the lead

• You want to make others better and steer towards collaboration within the team

• You enjoy being involved with process optimization, efficiency, and digitalization

• You have experience in managing complex administrations

• You possess self-reflective capacity and demonstrate an open and curious attitude

• You have excellent social and communication skills in speech and writing.

• You have a flexible and proactive work attitude, and are accurate and meticulous in the processing of patient data.

• You can work well with basic office applications, and knowledge of MUMC-specific software applications is a distinct advantage.

• You have basic knowledge of the English language.

For this position, you must be able to provide a Certificate of Conduct (VOG) before the start of employment.

To start successfully in this role, it is important that you have a good command of the Dutch language (minimum B2 level) due to contact with, among others, patients and colleagues. Additionally, it is a condition that you are allowed to work in the Netherlands (EU/EEA nationality or a valid work permit).

Do you meet these job requirements? Then we will go for you!

​Depending on education and experience, the salary is at least € 3,126.- and at most € 4,182.- gross per month for a full-time appointment. This salary is exclusive of holiday allowance and an end-of-year bonus of 8.3% of your gross annual salary. 

This concerns a temporary employment contract of 1 year for an average of 32-36 hours per week in accordance with article 2.4.2 of the Cao umc.

At Maastricht UMC+, we ensure that you have everything to make your contribution to ultimate care. The right employment conditions belong with that. Read here what we offer you.

For more information about the position, the application procedure, or other questions, you can contact Ms. E.N.M. Bakx, acting team leader PCA, Pathology department MUMC+ at tel: 043-387 66 16 via e-mail eveline.bakx@mumc.nl.

For information about the application procedure, follow this link. General information about employment conditions and working at Maastricht UMC+ can be found here. Unable to find the answer to your question? Then contact the Recruitment team.

Interviews will be held in weeks 47 and 48.
Applications for this vacancy can be submitted up to and including November 9.

We recruit our candidates ourselves and do not work with external agencies for this vacancy.