Customer Service Agent

• A market-conform salary, depending on age.

• A friendly and close-knit team.

• A lot of responsibility, challenging work, and a dynamic environment.

• A look behind the scenes of a fast-growing start-up. We are fully in development, so your ideas count.

• Working at a B-Corp certified company, where you get the chance to make your mark on our food system and bring about real change.

• Enthusiastic and entrepreneurial colleagues to work with and learn from.

• For later, a perfect pension via BPFL.

• For now, a personal budget for yoga, sports, mobility, and downtime via, for example, ClassPass, Pathé, and Blendle.

• Every month food for thought, with workshops and talks via the Crisp University.

• Time to get to know your colleagues during sports, events, and tastings.

• An office in De Pijp, Amsterdam, with a large kitchen where lunch is enjoyed heartily, cooking is social, and there is a high chance of homemade cake or vegan pink cookies.

• And... a significant discount on your Crisp groceries, because of course you want to eat well at home too.

At Crisp, our customers come first. Our friendly and close-knit service team does everything they can to provide those customers with the best service. We therefore have a lot of personal contact with the customer, and we support our delivery drivers to ensure a flawless delivery. We are still fully in development, so you will also contribute ideas on how we can improve our service.

You have direct contact with our customers every day, especially via WhatsApp. This makes them even happier after they have spoken to us. Additionally, you pass on customer feedback to the right teams within Crisp, so that we can continue to improve our service. You also work together with our delivery drivers and your colleagues at our logistics hubs to ensure deliveries run flawlessly. Furthermore, you will dive deep into our processes. As you can already hear, no two days are the same!

• In the morning, you keep a close eye on our delivery routes. Is it busy on the road? Then you ensure that our customers know in time that their delivery driver is running a little late.

• In the meantime, you pick up WhatsApp messages from customers. You help them with adjusting their order, choosing a delivery time, or answer questions about our assortment. This way, you learn something new about food every day!

• Lunchtime! Every day we have lunch with our own groceries. An ideal moment to get to know our assortment and your colleagues better.

• After lunch, you answer questions via WhatsApp, social media, and email, while your colleagues monitor the deliveries or are busy with the processes. You notice there are many questions about a certain marketing campaign. You then immediately pass this on to the right colleague.

• The colleagues working in the evening take over your tasks. This ensures that you can still process the feedback customers provide via the app.

• Time to wrap up. Together with your colleagues, you enjoy an ice-cold Crisp drink in our cozy kitchen.

• An office in De Pijp, Amsterdam, with a large kitchen where lunch is enjoyed heartily, cooking is social, and there is a high chance of homemade cake or vegan pink cookies. Good to know: from January 2027, we are growing and moving to a brand-new, larger location near Zaandam, Sloterdijk, and the Houthavens, which will be our new home base from then on.

• You write and speak Dutch fluently. Responding to customers in a personal and creative way comes easily to you.

• You are solution-oriented and empathetic. You can put yourself in our customers' shoes and understand what is needed to make their experience with Crisp even better.

• You come up with creative solutions to surprise our customers and exceed expectations.

• If you have customer service experience within organizations where quality is highly valued, that is great!

If the position of Service Agent is right up your alley, then apply via the button below. The more you can share about yourself and the reason you are applying, the better.

At Crisp, we strive for an inclusive and diverse working environment in which everyone is welcome, regardless of their background, gender, age, ethnicity, sexual orientation, religion, or disability. We encourage applicants with diverse perspectives and backgrounds to apply and believe in equal opportunities for everyone. We value the unique contributions that every employee can make and are determined to create an inclusive workplace where everyone is respected and valued.