Customer Service Representative BMW Customer Service - Rijswijk

In this position, we offer you great benefits that help you further shape your life:

• a salary of € 2457.60 per month based on 40 hours per week and a good pension scheme of 6.2% and travel allowance from 10km;

• the possibility to work from 24 to 40 hours per week within the opening hours of 08:00 to 19:00 from Monday to Friday and Saturday and Sunday between 10:00 and 18:00;

• a professional in-house working environment at the client's location in Rijswijk;

• fully paid and personalized training;

• growth into a permanent position and development towards the finance department.

If you want to grow and be inspired, as a customer service representative you will become part of our team of game-changers making the brands of the future possible in the fields of technology, finance, travel, fashion, healthcare, and much more.

You are the first point of contact for all questions regarding these brands and specific services and products such as the Digital Services of BMW & Mini.

You are the one who makes the difference in customer experience and wants to help customers with all their questions! Additionally, you are further responsible for the administration and other actions resulting from this. We are reachable for our customers both by telephone and via email, chat, and social media.

Are you an expert in your role as a Customer Support Specialist and ready to expand your duties? Then you can further specialize in the following areas:

• Checking vehicle data and creating certificates, such as COC or CVO

• Complaint handling

• Support at events, such as activities within the BMW Privileges Program

• Updating digital services

Requesting a VOG (Certificate of Good Conduct) is mandatory. This must be provided within six weeks.

We provide you with the training and the latest technology to ensure that you can succeed in your work. At Concentrix, there is a real opportunity to grow within our company. That is why we have developed a series of FREE e-learnings to help you on the way to the career you have always envisioned.

All game-changers are welcome with us, regardless of your background, provided you have the curiosity and willingness to learn. Your talent to help others and go beyond WOW fits perfectly with what we do and who we are.

Concentrix is a great match if you:

• can speak fluent Dutch and proficient English, so that you can also communicate with foreign colleagues.

• are proactive, motivated, and solution-oriented;

• are available 2 evenings per week until 19:00 and can work weekend shifts;

• have 1 year of work experience as a customer service representative.

It is a plus if you:

• can work well with computer and customer service systems;

• can multitask, are accurate, and pay attention to detail. And possess a good dose of empathy;

• are up to date on what is happening within the automotive industry and have knowledge of the automotive sector.

If you think you do not meet all the requirements, we encourage you to apply anyway. We do our best to help you find the right job, whether it is this position or another.

Create the best version of yourself!

If this feels like the perfect step in your career, then we would love to hear from you. Apply today and discover why more than 440,000 game-changers around the world call Concentrix their "employer of choice."

Apply immediately!

Click the button below to apply immediately or contact Maria Kerrebijn for more information: maria.kerrebijn@concentrix.com - 0612874456.