Jobs in the Netherlands, in English.
26,000+ live jobsOn-site in Amsterdam·Full-time·Added 1 month ago (last checked 21 Oct)
Nice to have
This job advert was originally written in Dutch.
You get energy from solving problems, helping others, and continuing to develop yourself. You have a sincere interest in customers, work in an organized manner, and feel comfortable in a dynamic environment.
You have at least 2 years of experience in a customer-facing role (customer service, sales, etc.). Preferably in a SaaS or tech environment. Experience or knowledge in the field of accounting is a plus.
Your native language is Dutch and you communicate clearly and confidently in English.
You are truly customer-oriented: empathetic, solution-oriented, and service-oriented.
You are a team player who collaborates easily and values feedback.
You are familiar with tools such as Slack, Notion, and Intercom - and are curious to discover new tools.
You are reliable, organized, and remain calm under pressure.
You are proactive, eager to learn, and want to develop - and you enjoy improving processes and turning customer feedback into action.
Impact: You become part of a team that plays an important role in various parts of Shine, thereby helping Shine become the very best on the market.
Ownership: Help build the mission, with support from experienced leaders.
Innovation: Work in a dynamic, ambitious environment with room to grow and test our ideas and approach.
Mission-driven: You can identify with our mission to help entrepreneurs succeed by offering them better, smarter banking and administrative tools.
Shine is the financial copilot for entrepreneurs and small businesses.
Shine was founded by serial entrepreneurs Rico Andersen and Martin Hegelund and has grown into a leading European fintech unicorn. The mission? To bring back the joy of entrepreneurship by freeing entrepreneurs from time-consuming financial administration.
Shine offers an integrated solution for invoicing, accounting, payroll, business accounts, payments, and financing. This allows entrepreneurs to focus their time and energy on growing their business, instead of on manual administration.
Part of something bigger
Today, we are part of Cegid, a European market leader in cloud software for finance and accounting. Together, we are working on Europe's leading financial copilot for small businesses and their accountants.
Shine already supports more than 400,000 small businesses. As part of Cegid, we now reach more than a million small businesses and 15,000 accountants across Europe.
We are looking for a Customer Support Specialist in Amsterdam to join us full-time. In this role, you will help our Dutch customers, particularly with accounting questions.
You are the trusted point of contact for entrepreneurs, freelancers, and accountants using our platform. You ensure that their experience with Shine runs smoothly, productively, and pleasantly.
From answering questions to guiding new users and assisting with their accounting: you play an important role in building long-term customer relationships and continuously improving our service.
You are responsible for:
Helping entrepreneurs, accountants, and small businesses via email, chat, and phone - always with a personal and engaged approach, even during busy moments.
Assisting with preparing income tax returns and with questions regarding banking and accounting.
Supporting customer onboarding, helping users update financial data, and performing accounting tasks.
Turning negative customer experiences into positive outcomes by proactively seeking contact and finding smart solutions.
Writing Help Center articles and contributing to an ever-improving knowledge base.
Managing and responding to customer reviews on various platforms and gathering insights to improve the product.
Prioritizing incoming questions, thinking along about how we can improve our communication channels, and ensuring good collaboration with internal teams.
Investigating questions and issues regarding banking and accounting, searching for solutions, escalating technical problems, and ensuring that customers receive clear and correct information.
📍 Location: Amsterdam
Your application experience matters
Just as we respect our customers' time, we also respect yours. Your experience with Shine and Cegid should feel simple, transparent, and personal. Does this sound like a place where you want to further develop yourself? Then we would love to hear from you.
1️⃣ An introductory meeting of 30 minutes with a Talent Acquisition Specialist (in English)
2️⃣ A 45-minute conversation with your future manager, Maron, to dive deeper into your experience.
3️⃣ A 45-minute business case in which you can demonstrate your skills and way of working.
4️⃣ A final 30-minute conversation with the team, including a discussion about soft skills and how you fit within the team.
We are a multicultural team in France, Germany, Denmark, and the Netherlands and are part of a larger European network that extends to Spain and Portugal.
Our Support team is the first point of contact for our customers and plays an important role in the Shine experience. We ensure that users receive fast, personal, and expert help when they need us.
We are a close-knit and helpful team working from our office in Amsterdam. We work closely together daily and look out for one another to ensure we give our customers the best experience.
We apply the principle of equal treatment when assessing all applicants and do not discriminate on the basis of gender, sexual orientation, skin color, race or ethnic origin, religion, disability, etc., in accordance with applicable legislation.
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Shine is the financial copilot for entrepreneurs and small business owners.
This is a brand-new function at Shine, and you'll be the first person to build it. You report to the CEO and work day to day with the Chief of Staff.
Shine is the financial copilot for entrepreneurs and small business owners.
On-site in Rijswijk
€16.10
€15.52 - €16.71
€3k
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€4k
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