Jobs in the Netherlands, in English.

Customer Service Representative Laboratory

On-site in Spijkenisse·Full-time·Added 2 days ago (last checked 27 Oct)

SGS

105 open roles

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Our summary

Salary: From €3,000 a month
Work mode: On-site, Spijkenisse
Contract: Full-time
Languages: Dutch

Skills

Nice to have

This job advert was originally written in Dutch.

Requirements

What we're looking for

Mbo or hbo level of work and thinking, preferably in the direction of laboratory technology, food technology, or a similar field of study;
Practical knowledge of chemistry (possibly supplemented with microbiological knowledge); you know what you are talking about when customers ask questions about analyses or samples;
Experience within the food industry or a similar quality or laboratory environment is a major advantage;

Nice to have

Experience with administrative processes and working with systems (such as LIMS, CRM, or ERP systems) is a plus.

Pay & benefits

What you'll get

With us, you will get an independent and versatile job with a lot of responsibility. We pay a lot of attention to your personal and professional growth and development. Furthermore, we offer you:

A salary starting from €3,000 gross per month based on 40 hours per week, matching your knowledge, experience, and the responsibilities of the position
32 vacation days (based on 40 hours)
8% holiday allowance
The possibility to further develop within SGS
Participation in the pension scheme with a fixed employee contribution of 6%
Participation in the SGS sports and bicycle plan

The role

Do you live in the Spijkenisse region and are you looking for a varied job as a Customer Service Representative? Do you have (practical) knowledge of chemistry and experience in the food industry? Then this is a great opportunity!

What you'll do

In the position of Customer Service Representative Laboratory, you are responsible for monitoring and following up on agreements with customers. You have daily contact with customers regarding ongoing investigations, process agreements in our systems, and answer questions via telephone and email. Additionally, you prepare quotes and handle complaints independently or in consultation with colleagues.

Functie-eisen

You are customer-oriented, work accurately, and know how to maintain a good overview in a dynamic working environment. You have good communication skills and know how to answer customer questions clearly. You have a proactive attitude and like to think along about improving processes and customer satisfaction. You also have an excellent command of the Dutch language, both spoken and written.

Additionally, you possess:

Aanvullende informatie

Active staff association: become a member and enjoy fun activities and events.

Is this the job you are looking for? Apply quickly! Do you want to know more first? Our Corporate Recruiter Anne Martiene Gerritsen is happy to help you 06 – 51209983

Hiring process

3 steps2 interviewsa task to do

Application
Recruitment team contact
With recruitment team
If your skills and experience match current or future needs, a member of the recruitment team contacts you.
Interviews
Face-to-face or virtual interviews, also a chance to learn about the job, your future manager and the culture.
Assessments
Not every role
For some positions: personality, cognitive and technical assessments, a short psychometric study, or more thorough assessments by external consultants.
Additional screening and reference check
Selection and offer · With HR team