Continuous Improvement Lead

You have HBO/WO working and thinking levels and extensive experience with Lean principles and Continuous Improvement in a logistics, warehouse, or e-commerce environment.

• The floor is your starting point. You are visibly present in the operation, build in-depth practical knowledge, and effortlessly combine floor knowledge, data, and technology to arrive at effective solutions.

• You move easily between Warehouse, Supply Chain, Last Mile, Product/Tech, and Analytics. You know how to enthuse teams and bring them along in changes.

• You quickly see through the root cause of problems, establish strict standards, and know how to translate improvements into concrete figures and realized impact.

• You speak fluent Dutch and English, and effortlessly adapt your communication style—from a strategic conversation with the CLO to a practical meeting on the work floor.

What we offer

• Working at a B Corp certified company, where you get the chance to make your mark on the European food system.

• 27 vacation days to rest and recharge.

• An extra day off per year to commit to volunteer work and do something good.

• Attention to your mental health with online guidance from certified psychologists via OpenUp.

• For later, a perfect pension via BPFL.

• Every month food for thought, with workshops and talks via the Crisp University.

• Regular tastings or workshops at the office or at one of our suppliers, to see how our tastiest products are made—and of course, to taste them too.

• A comprehensive, organized lunch at the office every day.

• Enthusiastic, smart colleagues and time to get to know each other during sports, events, and tastings.

• And... a significant discount on your Crisp groceries, because of course you want to eat well at home too.

At Crisp, we have a mission: to make food with more flavor accessible to everyone. This can only happen if our logistics operation runs like a well-oiled machine. As Continuous Improvement Lead, you will ensure a structural way of continuous improvement in the broadest sense of the word, close to the daily operation. You will build simple, scalable, and measurable processes and develop a Lean way of working that arises from and is supported by our teams on the floor.

You will map out operational processes, document them, and ensure clear standards and KPIs. The initial emphasis here is on the Warehouse, with the goal of expanding the scope over time to the Last Mile and the rest of the chain, such as Supply Chain. You are the direct manager of the innovation team and provide indirect functional guidance to other stakeholders involved in innovation projects, such as team leads.

• You will set up a bottom-up structure in which Team Leads and teams on the floor identify and solve problems themselves. You help teams build the right knowledge and skills, so that continuous improvement becomes a fixed part of the daily routine.

• You maintain an overview of the operational improvement portfolio, help prioritize where improvement capacity is deployed, and lead larger projects from analysis to implementation and securing them on the floor. Responding flexibly to acute operational issues is no problem for you.

• You create business cases and impact calculations for the entire chain. Together with Analytics, you make improvements measurable and steer strictly on the realized impact.

• You work closely with the Product Manager Ops on a single improvement and innovation agenda. While the Product Manager Ops is the technical owner (systems, tooling, and automation), you are the operational owner. You ensure the procedural implementation, adoption, and securing on the floor. You coordinate larger priorities with the CLO and the Operations Management Team.