Customer Service Representative - Waalwijk

As a Customer Service Representative, you are an indispensable link between our customers and the internal organization. You supervise the order book and ensure a high level of service to the customer. You process orders from key accounts and individual customers and maintain close contact with internal departments such as Sales, Finance, and Marketing, as well as with our European Distribution Center (EDC) and the headquarters in the USA.

You are an independent and proactive professional who knows how to relieve customers and colleagues of their worries. You tackle problems before they escalate and actively contribute to a smoothly running order process. This is an excellent opportunity to further develop yourself within an international and growing lifestyle brand.

• Supervising the order book and ensuring a high level of service to the customer.
• Entering orders from key accounts and individual customers.
• Processing telephone orders.
• Processing inquiries via the e-commerce website.
• Processing returns.
• Maintaining contact with various internal departments such as Sales, Finance, and Marketing.
• Maintaining contact with EDC and HQ USA.
• Taking on and following up on projects such as EDI (electronic data interchange)
• Ensuring that all problems and complaints are handled in a timely and professional manner and within the guidelines and policy of the company.
• Staying up to date with the collection of shoes, clothing, and accessories.
• Taking on ad-hoc tasks and responsibilities as requested or assigned by the Customer Service Manager.

Temporary contract, available immediately until the end of May/June 2027.

• You have excellent command of the Dutch and English languages, both spoken and written; French is a plus.
• You have excellent customer-oriented communication skills and the ability to resolve complaints with a positive result for both parties.
• You are professional and confident in your ability to communicate and establish contacts at all levels.
• You have a positive and proactive attitude.
• You are friendly and approachable and you have a hands-on mentality.
• You are well-organized and know how to manage multiple tasks and priorities simultaneously without losing sight of deadlines.
• You are solution-oriented and take responsibility for your work.

• You have completed education at a minimum MBO or HBO level, preferably in a commercial or communicative direction.
• You have 2 to 4 years of work experience in a customer service or similar administrative role.
• You speak and write fluent Dutch and English; knowledge of French is a plus.
• You have a good command of Microsoft Office (Excel, Word, Outlook).
• Experience with Garpac, Freshdesk (e-commerce), MAO (e-commerce), Incorta, Itsthes is a plus.

• An attractive and competitive salary with 25 vacation days and 6 ADV days.
• Staff discount on our products.
• Opportunities for personal and professional growth and development.
• Attractive pension scheme.
• A modern office environment in Waalwijk.
• Office fruit & laptop.
• Enthusiastic colleagues and an open, informal working atmosphere.

Do you recognize yourself in this profile and do you get enthusiastic about working in a dynamic, international team? Then apply immediately via the button next to it and who knows, we will welcome you to our team in Waalwijk soon!

WHO WE ARE:
Headquartered in Southern California, Skechers-the Comfort Technology Company®-has spent over 30 years helping men, women, and kids everywhere look and feel good. Comfort innovation is at the core of everything we do, driving the development of stylish, high-quality products at a great value. From our diverse footwear collections to our expanding range of apparel and accessories, Skechers is a complete lifestyle brand.

Skechers recognises the importance and power of diversity within our business. We ensure that our people processes are fair, transparent and promote equality of opportunity for all employees and job applicants.

Reasonable accommodations may be made to enable individuals with disabilities or health conditions, who are otherwise qualified for the job position, to perform the essential functions as detailed above.