Customer Service Specialist

As a Customer Service Representative, you are the primary point of contact for our customers and their riders. You answer questions and provide support via telephone, email, and chat. Additionally, you actively process feedback and reviews, translating this input into valuable insights for the organization. Whether it involves guiding new customers, solving problems, or identifying areas for improvement, you ensure a smooth, personal, and professional customer experience.

You work in an energetic team where customer satisfaction comes first. Thanks to your communication skills and service-oriented approach, you know how to retain customers and strengthen their trust in us.

Communication with customers: You are in daily contact with customers via telephone, email, and chat. You provide fast, clear, and friendly support.

Processing reviews and feedback: You monitor customer ratings, actively pick up on signals, and ensure that relevant feedback is shared internally for structural improvements.

Solving customer questions and problems: You think along with the customer, identify recurring issues, and work together with colleagues on structural solutions.

Management of customer information: You keep customer data accurate and up-to-date in our systems.

Complaint handling: You register complaints, follow them up meticulously, and keep the customer well-informed of the status.

Maintaining knowledge: You stay informed about developments in our products and services through training and internal updates.

Collaborating with other teams: You coordinate with colleagues from other departments to resolve complex questions or technical issues.

Contributing to customer satisfaction: You are an important part of the customer experience; your communication and positive attitude make the difference.

• A crucial role in building a company in motion.

• An independent position with plenty of room for initiative.

• Hybrid work model: 2 days working from home, 3 days in the office.

• Much attention to personal development, growth, and job satisfaction.

• Attractive pension scheme and contribution to healthcare costs.

• A fun team that loves to get things done and celebrates successes together.

• You are customer-oriented and communicate clearly, friendly, and professionally.

• You switch easily between different communication channels (telephone, email, chat).

• You have a proactive attitude and think in solutions.

• You are careful and organized in recording information.

• You are eager to learn and adapt quickly in a dynamic environment.

• You can work independently, but you enjoy being part of a team.

• Fluent in Dutch and good command of English

• 💶 Fixed salary + bonus scheme.

• 👵 Attractive pension scheme.

• 🩺 Reimbursement of health insurance costs.

• 🏙️ Hybrid working (min. 50% in the office).

• 🚀 A challenging and independent position within a growing organization

• 🌴 25 vacation days per year

• ✈️ Opportunities for a 'workation'.