Customer Service Representative APG

• A starting salary of €17.28 per hour (from age 21 and including productivity allowance) and a pension accrual of 6.2%.
• Part-time and 50/50 work-from-home opportunities within the opening hours of Monday to Friday 8:00 AM to 5:30 PM;
• A travel allowance or public transport allowance from 10km;
• Free fruit at the office, contests, and nice extras!

Are you ready to get started as a customer service representative at our pension funds? The Customer Contact Center (KCC) of APG is the beating heart of our service provision. With more than 600,000 contacts annually, you are the human face of the organization. You work together with your colleagues with full dedication to achieve our goals, always with the participant at the center.

For an assignment at APG, pension provider for 8 pension funds in the Netherlands, we are looking for customer service representatives who help people clearly and professionally with questions regarding their pension situation. Whether it concerns illness, death, or disability, you translate complex regulations into understandable advice. A role with substance, responsibility, and a lot of personal contact - ideal for those looking for meaningful part-time work in a pleasant, professional environment.

You do not need to be a pension advisor for this, but you will quickly build a solid foundation of knowledge through our training. You combine empathy with professional knowledge and ensure that participants hang up with peace of mind.

🌟 You feel at home in a work week of at least 28 hours.

🎓 HBO (Higher Professional Education) working and thinking level is your starting point.

🎯 Your experience? You are a good listener and you have the ability to convey complex information clearly and understandably.

📅 Your presence at a paid full-time training of three weeks between Monday and Friday.

Apply directly!

Curious about this challenge? click the button to apply directly or contact Suzanne Starke via suzanne.starke@concentrix.com - 06-23311231.

* Productivity allowance of €2,- for every hour worked, excluding training, holidays, and sickness.