Customer Service Representative Investments & Pensions

It is important to us to be a good employer. We therefore offer you a position with impact and excellent employment conditions that contribute to your job satisfaction, development, and wellbeing.

In addition, we offer:

• An attractive gross monthly salary based on a 36-hour work week. This includes holiday allowance and a flexible benefit budget.
• An excellent pension scheme, so that you are well prepared for the future.
• Flexibility in working: working from home is possible in consultation with your team and depending on your role. We will arrange an ergonomic home working environment for you.
• Room for relaxation with five weeks of vacation per year, supplemented by two mandatory days off. Additionally, you can purchase up to four extra weeks of vacation annually.
• Five 'Banking for better days': extra days off that you can use for personal development or volunteer work.
• Personal development is central: you receive a development budget of €1,000 per year, which you can save up to €3,000.
• A public transport annual pass with free public transport throughout the Netherlands for both business and private use.

More information about our employment conditions and salary scales can be found in our cao that applies to this vacancy.

Are you a communication superstar who loves helping business clients with financial questions and digital support? As a Customer Service Representative Investments & Pensions, you are the first telephone point of contact for clients with questions about existing investments and pensions.

Do you want to work in a dynamic environment where you truly make a difference? Then read on quickly and discover your next step as a Customer Service Representative Investments & Pensions at ABN AMRO!

• You are the first point of contact for clients via telephone with questions about existing Investments and Pensions.
• You speak with clients, inventory, and discuss their wishes and (im)possibilities.
• You search for the question behind the question and know how to digitally persuade the client in the world of Investments & Pensions.
• You are responsible for accurate handling/follow-up and recording of client contacts (questions, information, and referrals).
• If necessary, you coordinate with the right parties to be able to provide a good answer.
• You take into account that a contact does not last longer (or shorter) than is necessary to help the client well.
• You are accurate and guide the client - where possible - towards online self-service.
• You feel ownership of the client's question and can handle as many questions as possible independently, limiting the number of transfers to other departments.
• You actively check with the client whether the question has been handled well. In every conversation, you try to surprise the client and exceed their expectations!

• You effortlessly uncover the client's question by listening well, recognize buying signals, and know how to create sales moments yourself.

For more information, you can contact Laurelle Bartels-Bakker, laurelle.bakker@nl.abnamro.com.

Your Future: Inclusive, Innovative, and Sustainable

At ABN AMRO, we believe in "Banking for better, for generations to come." Equal opportunities for everyone form an important foundation, in which we strive for an inclusive culture in which all employees feel seen, heard, and valued. Our vision as a personal bank in the digital age aligns seamlessly with the need for surprising insights and innovative solutions, arising from a diverse interplay of cultures and experiences. We focus on customer experience, sustainability, and building a future-proof bank, whereby we investigate equal pay for equal work annually to ensure fair opportunities. Join a bank that embraces ingenuity and ambition, and make an impact with us for a better future.

If you wish to apply for the B-Able or Reboot program, please ensure that you mention this in both the title and the content of your CV.