Jobs in the Netherlands, in English.

Customer Service Agent

Hybrid in The Hague·Part-time·Added 2 days ago (last checked 6 Nov)

KONE ELEVADORES, S.A.

44 open roles

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Our summary

Work mode: Hybrid, The Hague
Contract: Part-time
Languages: Dutch

Skills

Customer Service

Nice to have

This job advert was originally written in Dutch.

Pay & benefits

What you'll get

A market-competitive salary and a bonus;
Generous leave: 41 days (27 vacation days, 13 ADV, 1 sustainable employability day) based on 40 hours;
Hybrid working during office hours from home (the home working setup is provided by us!) or in our modernly furnished office in The Hague with flex desks and well-maintained catering;
'Lease a Bike': Whether you have your eye on a speed pedelec, electric cargo bike, e-bike, or racing bike: it's all possible!
Ample opportunities to further develop yourself by following training and courses;
Pension accrual and discounts on, among other things, insurance and fitness subscriptions;
Working for an international market leader where you have perspective to grow further, both within the department and within the organization.

The role

A KONE Customer Service Agent profiles themselves as the voice of KONE and possesses the right 'Service Mindset'! During every contact moment with the customer, as a Customer Service Agent, you are working to provide high-level service in a professional manner. Additionally, you work together with a diverse and friendly team.

What you'll do

Friendly and professional reception and registration of fault and entrapment reports via telephone;
Dispatching fault reports for elevators, escalators, and automatic doors to the correct service technician;
Accurate and careful documentation of data in the system.
You go that extra mile to ensure there are few to no calls waiting in the queue;
Providing support to customers and users and providing them with the best service.

Tasks and responsibilities

Your profile

As a Customer Service Agent, you have a customer-friendly attitude, excellent communication skills, and are stress-resistant;
MBO-4 working and thinking level;
Proactive attitude and perseverance, you are not easily discouraged;
The ability to correctly interpret documents, such as safety regulations, instructions, and procedures;
Good knowledge of the Dutch and English languages, both spoken and written;
Experience in a customer service environment is a plus;
Experience working with CRM systems is a plus (we work with Salesforce);
Residing in the Randstad.
24 to 32 hours available.

What we offer

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.