Customer Service Representative Pension - APG - hybrid

• HBO working and thinking level;
• an availability of at least 28 hours per week;
• excellent listening skills;
• you speak and write Dutch fluently;
• the ability to explain complex information clearly and understandably;
• a professional, empathetic, and customer-oriented attitude;
• the possibility to participate in a paid full-time training of three weeks from Monday to Friday.

You will join a professional organization where your work matters and where you are well guided. You will receive, among other things:

• a starting salary of €17.28 gross per hour
  (from age 21 and including productivity allowance);
• 6.2% pension accrual;
• part-time possibilities from 28 hours per week;
• 50/50 hybrid working;
• working hours within Monday to Friday from 08:00 to 17:30;
• a travel allowance or public transport allowance from 10 km;
• extras such as free fruit in the office, contests, and fun benefits.

* The productivity allowance of €2.00 per hour worked does not apply during training and holidays.

Are you a strong communicator, do you think at an HBO level, and do you want to do work that truly matters? Then this is your chance to start working as a Customer Service Representative Pension at APG.

At the Customer Contact Center (KCC), you are the voice of the organization. Annually, we have more than 600,000 contact moments with participants from various pension funds. That makes your role important: you help people further at moments that matter.

Whether someone calls with questions about pension accrual, illness, disability, or death - you know how to explain complex information clearly, professionally, and humanely. In this way, you make a difference in conversations that have an impact.

As a customer service representative, you answer questions from participants of the pension funds that APG administers. You:

• help participants over the phone in a clear and professional manner;
• translate complex pension regulations into understandable information;
• listen actively, ask probing questions, and quickly get to the core;
• provide calm and overview in conversations about personal and sometimes sensitive situations;
• ensure that participants can move forward with confidence and clarity.

You do not need to be a pension specialist yet. Thanks to a paid full-time training of three weeks, you will quickly build up the knowledge and skills you need to get off to a good start.

This role is perfect for candidates with HBO working and thinking level who are looking for a job with:

• substance and social relevance;
• lots of personal customer contact;
• room to develop yourself professionally;
• a pleasant combination of working from home and working in the office;
• a work environment where quality, collaboration, and human-centeredness are central.

We are looking for someone who stands firmly in their shoes and gets energy from customer contact. You have:

Experience in customer service is a plus, but your communicative strength, ability to learn, and sense of responsibility are at least as important.