Outbound Customer Contact Advisor

Do you get energy from telephone customer contact and do you enjoy taking the initiative yourself? As a Outbound Customer Contact Advisor at AGAM Mercedes-Benz, you help customers with planning maintenance and workshop appointments. You have personal contact, think along with the customer, and ensure that appointments are well arranged.

Whether you want to work full-time or prefer a job that fits your daily life: you are very welcome to join us even with 4 to 6 hours per day.

As an Outbound Customer Contact Advisor, you do not wait for the phone to ring. You take the initiative yourself. For example, you call them to schedule a maintenance appointment, think along about suitable services, and ensure that appointments are correctly recorded.

You do not have customer contact at a desk, but you make a difference over the phone by helping customers at the right moment.

• Approaching customers: actively making telephone contact for maintenance and workshop appointments.
• Scheduling appointments: identifying customer needs and correctly recording appointments.
• Advising: informing customers about maintenance, repairs, and additional services or products.
• Commercial opportunities: pointing customers toward relevant offers and aftersales services.
• Passing on signals: recognizing complaints and potential purchasing needs and forwarding them to the correct department.
• Internal coordination: collaborating with the workshop, the warehouse, and the administration.
• Replacement transport: informing customers about the possibilities and scheduling this where necessary.

You get energy from telephone customer contact and enjoy taking the initiative yourself. You listen well, know how to conduct a conversation in a pleasant manner, and sense what a customer needs.

You work accurately, maintain an overview when it is busy, and switch easily with colleagues. Additionally, you find it important to help customers well and to fulfill made appointments.