Customer Support Agent

Flatpay was founded in Copenhagen only four years ago and we are now active in seven European markets, counting more than 2,000 Flatpayers, and we are among the European Fintech Unicorns. Since January, we have been live in the Netherlands and are still at the beginning of our growth here.

Our mission is clear: to make it easy for small and medium-sized entrepreneurs to accept card payments, without the hassle. No unclear rates, no hidden costs, no surprises, but one fixed rate for all cards. With a transparent and customer-centric approach, we are redefining the standard for payment solutions and POS systems.

No two days are the same: decisions made in hours and a team that is still growing rapidly. Join us and help shape Flatpay Netherlands.

Role: Customer Support Agent, full-time
Start date: As soon as possible
Location: 5 days per week in the office in Amsterdam

As a Customer Support Agent for the Dutch market, you are the voice of Flatpay.

Your daily activities

• Supporting our Dutch merchants: You take incoming phone calls and make outgoing calls to help customers, gather feedback, and provide guidance on their setup or user experience.

• Resolving issues: You handle customer inquiries and support tickets quickly and accurately - always focused on fast, clear solutions.

• Handling onboarding: You prepare onboarding contracts for new customers and ensure that all documentation is provided completely and correctly.

• Collaborating: You work closely with internal teams to pass on customer insights and improve processes, tools, or services.

• Thinking actively: You share ideas from customer conversations to continuously improve our customer service.

• Ambitious - You derive pleasure from your work and not just from the end of the workday. We are growing fast and promote internally; with the right mindset and skills, you can grow within the company.

• Down-to-earth - You don't have a big ego, but you do have a strong personality. You are friendly, collaborative, and a great colleague to work with.

• Sharp - How you think is more important to us than diplomas. You are curious, nothing escapes you, and you understand what is truly going on with an entrepreneur within a few minutes.

• People-oriented - You sense what someone needs and adapt accordingly. Conversations with people give you energy, even when it is the tenth appointment of the week.
  
  Skills & qualities

• Energetic, perseverance, and a positive attitude towards customers

• Strong communication skills, both verbal and written

• Comfortable working with daily and weekly targets

• Eager to learn and open to feedback, with an interest in customer contact as a profession

• Able to work well in a team, but also able to find your own way independently

• Able to multitask, manage your time effectively, and maintain an overview in a dynamic environment

Background

• Experience in customer service or a similar role

• Bonus: experience in payments or fintech

• Fluent in Dutch and English

• Positive mindset and focus on customer satisfaction

• Right to work in the Netherlands