Mortgage Customer Service Representative

• An attractive gross monthly salary based on a 36-hour work week. This includes holiday allowance and a flexible benefit budget.
• An excellent pension scheme, so that you are well prepared for the future.
• Flexibility in working: working from home is possible in consultation with your team and depending on your role. We will arrange an ergonomic home working environment for you.
• Room for relaxation with five weeks of vacation per year, supplemented by two mandatory days off. Additionally, you can purchase up to four extra weeks of vacation annually.
• Five 'Banking for better days': extra days off that you can use for personal development or volunteer work.
• Personal development is central: you receive a development budget of €1,000 per year, which you can save up to €3,000.
• A public transport annual pass with free public transport throughout the Netherlands for both business and private use.

As a Mortgage Customer Service Representative, you are the first telephone point of contact for customers with questions about their current mortgages. You listen attentively, inventory wishes, and discuss the (im)possibilities. Your strength lies in uncovering the question behind the question, actively guiding the customer toward our digital solutions.

• You are the first telephone point of contact for ABN AMRO's customers and potential customers regarding mortgages.
• This includes various mortgage types and interest rates, as well as performing mutations on existing mortgages.
• If a customer calls about a message they received regarding the expiration of their fixed-interest period, you will engage in a conversation with them about their wishes and, based on that, search for a suitable solution.
• You also perform global calculations for customers regarding possible mutations of a mortgage.

It is important to us to be a good employer. We therefore offer you a position with impact and excellent employment conditions that contribute to your job satisfaction, development, and wellbeing.

More information about our employment conditions and salary scales can be found in our cao that applies to this vacancy.

Your Future: Inclusive, Innovative, and Sustainable

At ABN AMRO, we believe in "Banking for better, for generations to come." Equal opportunities for everyone form an important foundation, in which we strive for an inclusive culture in which all employees feel seen, heard, and valued. Our vision as a personal bank in the digital age aligns seamlessly with the need for surprising insights and innovative solutions, arising from a diverse interplay of cultures and experiences. We focus on customer experience, sustainability, and building a future-proof bank, whereby we investigate equal pay for equal work annually to ensure fair opportunities. Join a bank that embraces ingenuity and ambition, and make an impact with us for a better future.

If you wish to apply for the B-Able or Reboot program, please ensure that you mention this in both the title and the content of your CV.