Service & Support Employee

• Salary: € 2,750 to € 2,965 gross per month based on 40 hours (scaling based on your knowledge and experience).

• Contract: Fixed-term contract with a view to permanent employment.

• Travel allowance: € 0.23 per km (for one-way trips between 10 and 25 km).

• Nice extras: Staff discount on your favorite Bidfood products and a healthy, free lunch at the office every day.

• Organized outings: Visit hospitality trade fairs, celebrate with us at the Horeca Party of the year, and enjoy cozy team events.

• Plenty of development: Unlimited learning with 100+ trainings via GoodHabitz, learning everything about food/non-food, and growing with coaching from colleagues.

As a Service & Support Employee, you are the fixed point of contact for our customers and colleagues via telephone, chat, WhatsApp, and e-mail. You handle questions and complaints swiftly and thus resolve about 95% of situations entirely independently.

As a Service & Support Employee, you are the key point of contact for our customers and suppliers via telephone, e-mail, WhatsApp, and live chat:

• Helping customers & suppliers via all channels (telephone, digital, and sometimes in English).

• Checking and processing orders.

• Solving problems by switching quickly with departments such as Logistics and Sales.

• Personally receiving customers at our collection point.

• Processing information in the system, so that everyone is always informed about previous conversations.